Area Manager

Empower lives. Lead with purpose. Grow with Mosaic.    Are you a passionate leader ready to make a meaningful impact? Mosaic is seeking an Area Manager to lead our Specialized Residential and Supportive Services (SRSVC) program. In this role, you'll oversee service coordination, ensure quality care, and build strong relationships with clients, staff, and community partners—all while living out our values of belonging, connection, faithfulness, and grit.    Team Leadership & Development  Hire, train, supervise, and coach service coordinators and administrative staff  Conduct regular team meetings and one-on-ones to monitor performance and caseloads Oversee scheduling and ensure operational coverage, including on-call needs  Quality Assurance & Compliance  Ensure services meet regulatory and agency standards  Conduct audits of documentation, visit logs, and direct care worker files Monitor EVV (Electronic Visit Verification) and ensure proper protocol training  Client & Community Engagement  Build positive relationships with clients, families, caregivers, and referral sources Respond to grievances and incident reports with professionalism and empathy  Network with case managers and community partners to drive referrals and growth  Program Oversight & Growth  Review authorizations, manage approvals, and lead service improvement efforts  Represent Mosaic values while expanding our footprint through strong partnerships Champion activities that improve program delivery and person-centered outcomes Commitment to Our Values: At Soreo, we believe in creating a workplace where everyone has the chance to contribute and succeed. This commitment is not just a policy, it's the way we work. It's good for the workforce, it's good for Soreo, and it's the right thing to do. What You Bring  5+ years in service coordination or delivery compliance  4+ years of supervisory experience  Strong organizational, communication, and problem-solving skills  Associate’s degree preferred  Bilingual preferred CPR/First Aid, Article 9 & Caregiver Principles certification (or Instructor-level)

Created: 2025-10-01