Client Service Quality Manager

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Client Service Quality Manager join our Treasury Services Client Services team. Bank of New York adheres to an industry standard enterprise sourcing vendor due diligence and governance framework as outlined via BNY policy. This role is in Pittsburgh, PA The Client Service Quality Manager has a pivotal role within this process and you’ll make an impact in the following ways: Represent Global Client Service in strategic client relationship projects, ensuring service aspects are accounted for, from onboarding through warranty period  Responsible for understanding larger scale Client projects occurring throughout Treasury Services to ensure appropriate coordination and hand-offs between the core coverage teams (Sales, Client Enablement and Service) Appropriate follow through with relevant participants to ensure acknowledgment and documentation of Service Standards  Document and address potential Service issues with internal and external stakeholders, ensuring remediation plans and ownership are developed  Deliver against Objectives, Key Results, Key Performance Indicators, and strategic goals  Ensure Service delivery aligns with company methodologies and standards to achieve strategic Business outcomes  Work with key stakeholders to capture Service expectations and align with existing standards, ensuring appropriate approvals and models for successful execution Post implementation, perform monitoring activities to ensure Service is running as expected and meeting the client’s business needs and if not, connect with relevant stakeholders to correct accordingly Inspecting and evaluating product enablement to ensure Servicing aspects have been delivered with measurable accuracy    To be successful in this role, we’re seeking the following:  Bachelors degree or te equivalent combination of education and experience (Banking/Financial) is required 5+ years of total work experience required Self-motivated with client focus centricity and lean thought process  Strong communication skills; written, verbal and effective listening skills  Ability to be cross-fungible and multitask under pressure Able to adapt to changing environment and business needs  At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn     Here’s a few of our recent awards:  America’s Most Innovative Companies, Fortune, 2025 World’s Most Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.    BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Created: 2025-10-01