Patient Experience Representative I- Neurogenetics

Position summaryWe are seeking a motivated and empathetic individual to join our growing Neurogenetics team. Our physicians, genetic counselors and nurse practitioners serve children and families from all over the world who seek information about and treatment for neurogenetic diagnoses. We support families throughout the diagnostic process and facilitate involvement in clinical trials, precision treatment initiatives and advocacy efforts. The Patient Experience Representative serves as an initial point of contact for families. This individual will work closely with the Program Coordinator to facilitate patient care.Key responsibilitiesPatient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesAssist with obtaining required authorizations for patient visitsScheduling patients and supporting patient encountersNeurogenetics visitsGenetic counseling visitsCheck In / Check Out:Greeting and directing patients, families, and visitorsMonitoring daily schedule and coordinating flow with clinicians/supervisorsAssist with facilitating and directing communication with Financial Counseling Administrative:Recording and forwarding messagesTriaging phone calls and patient messages for urgent information or servicesTriaging phone calls and messages from providers regarding patient referralsMonitoring program inbox and e-faxesMinimum qualificationsEducation: A high school level of education, bachelor’s degree preferredExperience:Prior customer service or administrative experience preferredSpanish speaking preferredThe ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsThe ability to work with diverse internal and external constituenciesThis role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 2 years).Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Created: 2025-10-01