Account Coordinator National Sales (Hybrid: Onsite & ...

BECOME A US FOODS® ASSOCIATE!Ready to build a career with a company that’s leading the foodservice industry?We help YOU make it! ScheduleMonday - Friday8 - 5 PTBenefits: Full US Foods Benefits - DAY 1!medical, dental, vision, 401K, life insurance, and much more!US Foods is one of the largest food distributors with a culture and history of promoting from within, excellent training programs and a continuous improvement focus.  Main Ingredients of the JobDaily Operations – 5%Focus on the timely and accurate completion of transactional support including, but not limited to:Service queue: Monitor AC service queue and take ownership of assigned AE requestsCorporate requests: Monitor customer requirements for assigned AEs / customers provided from USF’s National Sales corporate office (Air Traffic Control-ATC).  Take timely and accurate action as directedSales Support – 70%Sales planning: Participate in weekly AE collaboration calls, proactively monitor assigned AE’s planned customer visits / activities, and take actions to drive profitable growthCustomer impressions: Contribute to the company's outbound customer impression goals by initiating pre-planned customer interactionReporting and analytics: Produce and analyze customer-specific reports to facilitate the following opportunities: maximizing customer’s contracted product utilization, decreasing slow/dead inventory, improving service levels, tracking complicated orders (customer events, large special orders)Customer business reviews (CBRs): Prepare CBRs for AE’s upcoming customer sales calls, producing materials from existing templates, tracking completion of reviews and providing detailed analysis on the impact to sales; Monitor follow-up from business reviews, including tracking post review activities, action items and communicating to relevant stakeholders to ensure successful follow-up and resolutionCustomer product / services:  Utilize customer relationship management platform to proactively analyze customer product and service recommendations based on customer-specific knowledge and leverage USF’s e-commerce platform to present opportunities to customersCustomer profitability: Make informed product conversion recommendations to AEs to drive profitability; leverage product research on key attributes (nutritional’s, price, EB, compliance, etc.). Monitor follow-up from product conversions including coordinating new item requests, submitting customer’s forecasted volume to Replenishment (DCTs), and updating customer lists / order guidesCustomer rebates: Analyze quarterly bank statements and other rebate programs to identify opportunities to grow profitable sales, make recommendations to AE and customersCustomer promotions (Limited Time Offers - LTOs): Coordinate and track LTOs and new/discontinued items in conjunction with other functionsCustomer shopping lists: Set up and proactively maintain customer’s master shopping lists and/or order guides to prevent out-of-stocks during customer’s ordering cycle; partner with Merchandising to find acceptable customer product substitutesCustomer proprietary inventory: Monitor customer’s proprietary slow moving and dead inventory. Produce product listings and usage to AE and customer.  Make recommendations to convert slow items to USF’s exclusive brands to optimize customer’s service levelGeneral ledger coding: Set up and maintain General ledger Coding and Invoice Sequencing based on customer-specific requirementsCustomer pricing / credits: Resolve customer pricing concerns with Customer Operations. Upload mass credit/debit requests, as needed. New customers: Partner with cross-functional partners to ensure timely and accurate new customer set-up, on-boarding, and maintenanceProspective customers: Analyze prospective customer’s product requirements and produce recommended order guidesOther duties as assignedCustomer Retention – 20%Identification of at-risk customers: Proactively identify at-risk customers based on churn indicators, including tracking category declines, poor service level and skip days; communicate and make recommendations to AEs of at-risk accounts to be fed into SOS processes and Customer Satisfaction routinePersonal Development – 5%Engage in formal US Foods performance management programsActively participate in personal development through conversations with leadership and contributing to the creation of individual development plansAttend sales meetings to keep apprised of sales strategies and product trainings / cuttings to develop and grow product / vendor knowledgeRelationshipsInternal: Customer Contact personnel, National Sales, National Credit, National Customer Maintenance, Merchandising, Replenishment, Revenue Management/ Pricing, Warehouse, Transportation, Finance/Inventory Control and other functions as requiredExternal:    US Foods Customers and vendorsWhat You Bring to the TableHigh School diploma/GED or a combination or education and experience equivalent to a high school diploma, requiredAssociates / Bachelor’s degree or equivalent work experience, preferredThree (3) years in a sales, sales support or sales analysis role with a prior track record for providing key customer support and maintaining customer relations is requiredExperience with analytics and preparing presentations to report findings requiredFood service / distribution experience preferredExcellent written and verbal communication skillsAbility to prioritize workload, meet deadlines and follow through on commitmentsIntermediate computer skills including Microsoft Word, Outlook, Excel and PowerPoint requiredAbility to learn proprietary US Foods systems: eCommerce, (SOUS), PRISM, SODS, CDMR, TandemMust possess strong analytical, problem-solving, and organizational skillsAbility to interpret data and translate into actionable stepsTeam player who collaborates well with othersAbility to work independently and in a collaborative mannerAbility to work calmly under pressure with limited oversightAbility to learn new processes and technology while working in a changing environmentAbility to work with individuals at all levels both within USF as well as with our customers; demonstrating business maturityAbility to work overtime during periods of heavier workloadAbility to work holidays if business needs dictateThis role will also receive: overtime compensation​​Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. 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Created: 2025-10-01