Customer Support Associate

About the company:Securitas Healthcare, part of Securitas, empowers caregivers to deliver connected, productive and safe care. Its innovative portfolio of healthcare solutions helps over 15,000 hospitals, clinics and senior living organizations worldwide protect people, use assets efficiently and understand their operations for a caring and healing environment. For more information, visit Position Summary:In this role, you'll have the opportunity to take on important responsibilities that keep our customer operations running smoothly. We're seeking motivated candidates who are excited to learn and grow with us. You'll work closely with our commercial sales teams to collaborate on administrative and operational activities.Essential Functions:Engage with customers to understand their perspectives and find resolutions regarding orders, policies or questions.Collaborate and support experienced sales professionals to contribute to team and organizational goals.Accurate processing of customer orders.Act as the liaison between various outside sales representatives and the internal Finance and Operations departments.Customer communication, pre and post-sale follow-up, and implementing process enhancements to streamline business metrics.Create and apply a standardized approach to all operational processes needed for success.Maintain and enable trusting relationships with various sales team members, channel partners and leadership ensuring the Company’s strategic goals for customer growth is met.Collaborate and support experienced sales professionals to contribute to team and organizational goals.Coordinate, schedule and prioritize customer sales orders with team members daily.Assist internal departments to ensure all orders are closed correctly and following the internal checklists and processes.Provide prompt service to the customer; receiving and responding to incoming calls and emails regarding product orders, inquiries, shipments, returns/exchanges and any other pertinent information.Engage with customers to understand their perspectives and find resolutions in regards to orders, policies or questions.Go above and beyond to provide superior service, resolve customer issues and ensure complete satisfaction.Additional Responsibilities:Provide back-up and additional support to other departments on an as needed basis.Other duties as assigned.Required Qualifications:College degree or equivalent education and work experience preferred 1-3 years customer service, data entry and clerical experience requiredProfessional phone skills with the ability to speak to key accounts requiredExperience working in an order entry software program preferredExperience working with international parties preferred but not requiredExcellent written and verbal communication skillsSelf-motivated individual able to work independentlyEffective at performing detail-oriented tasksAbility to work in a high demand environment.Strong organizational skills, attention to detail, and ability to prioritize and balance workload to meet deadlinesAbility to handle multiple priorities and be a team playerBasic knowledge of Microsoft Word, Excel and PowerPoint and Outlook requiredTo Excel:Database and/or Salesforce experience preferred but not required.Experience working in an order entry software program preferred.Department Name: SalesHourly Non-Exempt, Full-time, M-FWe are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities weservice.Reasonable accommodations will be made upon request to ensure qualified individuals with disabilities can perform the essential functions of this job.

Created: 2025-10-01