Field Service Manager - Electronic Security

Job Description:Join ECAM as a Service Manager and Lead a Team in Cutting-Edge Surveillance Technology!ECAM is seeking a Service Manager to lead our dynamic team of Supervisors, Coordinators, Field Service Technicians (low voltage), and Subcontractor partners. In this role, you’ll ensure exceptional customer service, operational excellence, and technical expertise in low-voltage surveillance and security systems. Your leadership will drive KPI performance, reduce system downtime, and set the standard for customer satisfaction across the region.You’ll partner with cross-functional teams, oversee service delivery, and foster a culture of continuous improvement while supporting the growth and development of your team.What’s in it for YouCompetitive Pay: $83k – $106k annuallyWork Site Location: Hanover, MD Set Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. This position may require working long hours and on weekends.Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.Career Growth: Career growth opportunities at ECAMYour ResponsibilitiesLead and mentor a regional service team to deliver maintenance and repair of security systems Develop and manage subcontractor partnerships to support surge capacity and geographic coverageCollaborate with dispatch, remote services, installation, customer success, and sales teams to ensure seamless service delivery.Monitor service ticket backlog, drive process compliance, and ensure KPI achievement (MTTR, backlog reduction, system uptime)Manage customer escalations, audits, and preventative maintenance programsOversee on-call schedules to support weekend and holiday field service needsEnsure vehicles, equipment, and inventory are properly maintained and service-readyChampion a first-time fix culture through root cause analysis and quality assurance initiativesSupport National Accounts leadership with reporting, updates, and SLA performanceLead/participate in continuous improvement initiatives across the departmentYour Qualifications:Authorization to work in the U.S.Bachelor’s Degree or 7–10+ years managing technicians/service teams (security industry preferred)Strong technical expertise in CCTV (analog & IP), access control, intrusion alarms, and intercom systemsSolid networking implementation/troubleshooting experienceExperience managing full-time technicians and subcontractor networksProficiency in service management platforms and business software (Microsoft Office Suite, Salesforce, Smartsheet, Excel)Strong leadership, problem-solving, and conflict-resolution skillsECAM: Safeguarding Sites with InnovationECAM, a GardaWorld company, is a leader in security technology and remote surveillance. With a mission to deliver smarter, more efficient security solutions, ECAM protects construction sites, commercial properties, and critical infrastructure with cutting-edge mobile surveillance units, AI-driven monitoring, and professional guard services. Their integrated approach helps clients reduce risk, prevent loss, and maintain peace of mind—24/7.It is the policy of ECAM to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, ECAM complies with applicable state and local laws governing non-discrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of ECAM not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment. 

Created: 2025-10-01