Customer Service Representative

Join our team at a leading Pharmaceutical/Medical device Manufacturing Client in Columbia, PA! We are seeking a dedicated and reliable Customer Service Representative to join our team in this hybrid role in Columbia PA 17512., you will be responsible for managing customer relationships, processing orders, and ensuring seamless operations across the lead-to-cash process. If you are customer-focused, adaptable, and eager to learn in a fast-paced environment, we’d love to hear from you!   What's in it for you? Role: Customer Service Representative Hybrid role @ Columbia PA 17512 Duration: 12+ Month Contract role Shift: Hybrid position training 8am-4:30pm, After training 9:30am-6pm Full time Previous customer service experience required. Responsibilities: Manage customer orders, quotations, and after-sales service, ensuring accuracy and timely processing. Monitor and resolve blocked orders, backorders, and support On-Time-In-Full (OTIF) delivery. Maintain strong customer relationships and ensure high service levels. Identify process improvement opportunities and support digital platform adoption (eShop, e-Procurement). Collaborate with internal teams (SCM, Distribution, Sales, Tech Service) to resolve issues and ensure smooth operations. Support audit documentation and compliance requirements. Qualifications: Degree/Diploma in a Science discipline preferred. Minimum 1 year of customer service experience. Familiarity with quote-to-cash processes is an advantage. Proficiency in Microsoft Excel (v-lookup, pivot tables required). Experience with ERP/CRM systems is preferred. Strong attention to detail, problem-solving, and communication skills. Why should you choose Experis? Medical, Dental, Vision, 401k Weekly pay with direct deposit Consultant Care support Free Training to upgrade your skills. Dedicated Career Partner to help you achieve your career goals. If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

Created: 2025-10-01