Director, ISD Clinical Solutions

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.Job SummaryPosition is responsible for planning, reviewing, and controlling all activities and functions of the Clinical Solutions department, providing ongoing managerial, technical and motivational leadership while supporting the values and objectives of Memorial Hermann. Must be able to demonstrate knowledge and skills required in a large, complex corporate Information System. The Clinical Solutions Director reports directly to the System Executive of Clinical Solutions. The Clinical Solutions Director applies management and technical skills in line with the values and goals of MH to ensure the efficient, effective and consistent delivery of high quality services. The Clinical Solutions Director is responsible for demonstrating a commitment to the Partners-in-Caring process by integrating both Behaviors and Operating Principles in all internal and external customer interactions. Performs duties with accountability, competency, innovation, collaboration, compassion and respect to create the best possible outcomes with exceptional customer experiences.Job DescriptionMinimum QualificationsEducation: Bachelors degree in Computer Science, a clinical discipline or related field or equivalent experienceLicenses/ Certifications: (None)Experience / Knowledge / Skills:10 years of industry training and increasingly responsible experience in managing large, complex corporate Information Systems and activitiesA working knowledge of mainframe, minicomputer, or microcomputer strategies, equipment and operating systems, development tools and methodologiesAdvanced application programming knowledge and skillsExperience in leading projectsIn-Depth technical knowledge and complex problem solving abilitiesExperience leading and mentoring team membersGood interpersonal skillsExceptional communication skillsPrincipal AccountabilitiesPlans, prioritizes, directs, and schedules all projects and assignments.Oversees the development, implementation, communication, and promotion of IT strategic plans.Develops the department’s annual operating expense and capital budgets, monitoring, tracking, and approving expenditures.Provides technical guidance with problem definition and resolution.Recruits, trains, motivates, and evaluates a staff of highly skilled information systems professionals.Plans and directs the development and delivery of training and educational programs for all department personnel.Establishes department quality objectives and benchmarks, and designs and implements effective tools to measure performance against these standards.Provides the vision and leadership necessary to create and maintain a technical atmosphere that encourages proactive research and development.Adheres to all MH policies, procedures, and standards, including time management, supply management, productivity, and accuracy of work.Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and competency skills; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.Resolves user issues.Provides customer support to internal and external customers.Supports the ISD Solution Segment concept and may function as a Solution Segment owner.Manages vendor relationships.Conducts staff meetings.Provides guidance on conflict resolution.Participates in contract negotiations.Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.Other duties as assigned.

Created: 2025-10-02