Engineer IV - Voice Services

Innovate here. And see your ideas come to life.It's an exciting time to work in tech at Edward Jones. We are making massive investments in emerging technologies to improve how we work with our clients and with each other. Relationships are the focus of our business model. And working in Technology here means using your skills to build, deliver and maintain the technologies that enable us to deepen and support those relationships. The best part? We develop and create our own industry-leading solutions internally. And you can be a part of it. Working with emerging new technologies. Creating platforms, programs and experiences that change how we work together - and support our client-first focus. Changing the future of our firm, the industry and the advisor-client relationship.Job OverviewPosition Schedule: Full-TimeThis job posting is anticipated to remain open for 30 days, from 01-Oct-2025. The posting may close early due to the volume of applicants.Team OverviewThe voice services department at Edward Jones manages over 14 thousand IP extensions on a global enterprise voice network to support the firm's teams and departments providing a highly available service to our clients, branches, and associates. The department manages a range of services from design, implementation, administration, and support of enterprise-wide voice technologies, voice mail applications, computer telephony integration applications, centralized call recording applications, and contact center applications including workforce management tools and installation, maintenance, and troubleshooting of carrier-provided data and voice communication circuits.What You'll NeedCollaborating closely with associates and third-party vendors to troubleshoot and resolve problems.Develop and maintain Computer Telephony Integration (CTI) applications.Resolving complex problems of voice services and applicationsDelivering quality timely results while managing competing prioritiesImproving overall service and efficiencies of the support processes year-to-yearFollowing standards and guidelines of the firm, team, and industry related to change management and technologies to implement solutions.Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.Hiring Minimum: $99200Hiring Maximum: $168900Read More About Job OverviewSkills/RequirementsWhat Experience You'll Need :A degree in a related field preferred 5+ years of telecommunications experienceWindows and Linux operating experienceA foundational understanding of:Configuration and setup of Voice SystemsConfiguration of voicemail, IVR systems, and call recording solutionsExperienced in application development, including Java, JTAPI, TSAPI, Tomcat, and WebLogicFamiliarity with the MKS packaging processDocumentation standards, network, and call flow diagrammingStrong interpersonal and leadership skillsStrong Oral and written communication skillsInitiative-taking while Working in a team or as an individual contributor.Qualified candidates will have demonstrated experience in the following:Avaya Call flow design and implementation.Avaya solutions (Communications Manager, Session and System Manager, AEP, AES, SAL gateways, CMS etc.)SIPVerint Call Recording Quality Monitoring, Screen Capture and Workforce ManagementAgile PracticesService Now tickets Preferred SkillsCloud experienceAceyus Reporting*Internally the position is posted as Engineer III" ***Candidates that live within a commutable distance from our Tempe, AZ, and St. Louis, MO home office locations are expected to work in the office three days per week, with a preference for Tuesday through Thursday.***Current INTERNAL home-based associates: While this role is posted as hybrid, if selected and accepted, you may retain your home-based status. Edward Jones intends in good faith to continue offering the role as home-based, though future business or regulatory needs may require on-site work.Read More About Skills/RequirementsAwards & AccoladesAt Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward JonesCheck out our Canadian awards and accolades: Insights & Information Blog Postings about Edward JonesRead More About Awards & AccoladesAbout UsJoin a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging. People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career. View our Purpose, Inclusion and Citizenship Report.¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.#LI-HO

Created: 2025-10-02