Director, Systems Services and Support

Job Description:Fidelity Enterprise Infrastructure is looking for a highly motivated individual to lead our Asset Management Technology (AM Tech) aligned Equity, FAMS, and High Income Support teams. In this role, you will be responsible for the Production Support of AM Tech’s advisor technology. In addition to strong technical competency, the position requires the ability to effectively manage a geographically diverse team, build and leverage partner relationships, and provide innovative thought leadership.The team comes from diverse technical backgrounds, and the responsibilities provide the opportunity for a variety of challenges. Ideal candidates will have a background in either software engineering or systems engineering with a desire to learn. We are looking for a Systems Thinking, Technology Leader who has helped teams scale through production insights, operational automation, developer guidance, real-time metrics, and automation.The Expertise You Have and The Skills You Bring Bachelor’s degree or higher in a technology related field (e.g. Engineering, Computer Science, etc.) required, Master’s degree a plus10+ years of hands-on experience deploying and/or supporting highly distributed multi-tiered systems at scaleHands-on experience with Public Cloud environments, preferably AWS and Azure. Certifications a plus.Hands-on experience with container orchestrationExperience operating and implementing distributed & highly concurrent service-based architectures, including microservices, containerized services, and/or serverless architecturesThought leadership and an ability to plan and drive complex initiatives using agile principlesAble to understand a complex and global systems environmentWorking knowledge of basic investment terms and practices is desirableFamiliarity with ITIL framework and/or Agile Project ManagementFinancial systems and trading systems knowledgeAbility to automate with various scripting languages (Python, Shell scripting, etc.)Experience managing systems using infrastructure as code tools (IAM, ARM, Terraform, Chef)Strong understanding across cloud infrastructure components (server, storage, network, data, and applications) to deliver end-to-end Cloud Infrastructure architectures and designsSolid understanding of Cloud Computing and DevOps concepts including CI/CD pipelinesHands-on Kubernetes skills and knowledgeProgramming/development track record with a compiled/OOP-geared language like C# or Java and scripting/interpreted language experience like JavaScript/TypeScript or PythonProven experience in maintaining scalability and resiliency of complex environmentProven experience in implementing advanced observability practices and techniques at scaleDemonstrated ability to utilize modern monitoring tools (DataDog, Prometheus, Splunk)Experienced in Instrumentation with systems skills on building and operating, monitoring, logging, alerting services of distributed systems at scaleAbility to triage, execute root cause analysis, and be decisive under pressureExperience managing and interpreting large datasets using query languages and visualization toolsProficient communication skills with an ability to reach both technical and non-technical audienceAbility to learn new software, method and practices and bringing them to our developersAbility to work with a variety of individuals and groups, both in person and virtually, in a constructive and collaborative manner and build and maintain effective relationshipsThe Value You DeliverHelp define and execute a comprehensive reliability and observability strategy, ensuring that Fidelity’s systems are always available when our customers need themBring together technical, procedural, and financial data to reduce toil and increase efficiencyYou will execute plans for technical standardization and process refinement within the engineering organization, especially for Site Reliability EngineersTroubleshoot stack-wide engineering issues related to hardware, software, network, applications and cloud service providersCertifications:Category:Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Created: 2025-10-06