Resident Services Specialist

Job Details Job Location Walnut Lake Apartments - Urbandale, IA Secondary Job Location(s) Boulder Ridge Apartment Homes - West Des Moines, IA Position Type Full Time 30-40 hours per week Education Level High School Salary Range $23.00 - $25.00 Hourly Travel Percentage Up to 25% Job Shift Day Monday - Friday Job Category Real Estate Description Who We Are BH is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the â??Best Workplace for Women,â?? â??Best Workplace for Millennials,â?? and â??Best Workplaces for Diversity.â?? Powered by innovation and a can-do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow.  BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go-getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where weâ??ve come and are ready to tackle whatâ??s next. Come join us! Role Overview As the Resident Services Specialist, youâ??ll have a big mission. If you accept it, your mission is to handle resident inquiries along with managing and organizing concierge services, greeting, and directing future residents and guests to the appropriate BH team members, and assisting office team as needed. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner. As you can likely tell, 'how' things are done matters just as much as â??whatâ?? was done here at BH! Key Responsibilities Serve as the primary point of contact for resident requests and concerns.  Provides effective customer service to all current residents and property staff by utilizing in-depth knowledge of the property and its functions.   Assisting with planning and implementation special functions and resident activities.  Communicates with residents regarding needs and follows up on completed service requests.   Maintains accurate resident records including contact information and correspondence.  General office administrative duties including answering phones, emails, written correspondence, and managing incoming mail for the property.   Provides information/ customer service to residents and applicants for housing program participation and compliance regarding required forms during move in and annual recertification, if applicable.  Assist Renewal Specialist with Renewal Program where applicable. Other duties as assigned.       You Have Strong understanding of Fair Housing guidelines, Policy / Procedures, and leasing documents.  Strong written and verbal communication skills. Intermediate computer technology skills and knowledge of MS Office Suite. Previous experience in a customer-facing/customer service role is a plus. High School or GED (General Education Diploma) required. Work Schedule: Monday-Friday (work schedule may vary). Some overtime may be required and ability to work extended hours including â??on-callâ?? and/or participate in a rotating â??on-callâ?? schedule as needed to meet business needs. Seniority Level: Entry level Industry: Property Management Employment Type: Full-Time Location: On-Site     At BH/B.HOM, we believe our strength lies in our people. We are proud to be an Equal Employment Opportunity Employer, committed to fostering a workplace where everyone feels included, valued, and heard. Our posted compensation reflects the value of talent across multiple U.S. markets and is based on job-related knowledge, skills, and experience.

Created: 2025-10-07