Clinical Coaching Associate

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.The Clinical Coaching team is responsible for driving athenaOne feature adoption, documentation efficiency and clinical outcomes through individual- and practice-level coaching engagements.The Clinical Coaching Associate supports end-user clinicians via 1:1 coaching engagements, leveraging data to identify and improve goals. They also support clinical performance and operations administrators in the configuration and optimization of athenaClinicals to meet customer needs.The Associate may also assist in the development of scaled training and enablement resources, identifying and promoting best practices, and contributing to team process improvement and content development initiatives.Job Responsibilities:   Develop and maintain knowledge of athenaClinicals EHR functionality and recommended workflows.Deliver coaching calls while maintaining a high level of customer service and client satisfaction.Assess end user improvement opportunities by analyzing current state product and services adoptionAssess athenaClinicals configurations and workflows; collaborate with customer administrative stakeholders to optimize workflows and meet organizational goals.Support and/or conduct scaled coaching models, including e-learnings, virtual classroom, etc. as needed.Project manage multiple simultaneous client engagements, ensuring expectations and deliverables are documented and met, key stakeholders are informed and client satisfaction is achieved Manage and scope case-based requests for Clinical Coaching engagementsLiaise with customer stakeholders to schedule and drive adoption of the coaching service among new usersOffer up subject matter expertise, mentorship, leadership, and support as directed, to assist peers with training, knowledge transfer, and completion of their own project work.Education & Experience Required: BA/BS degree required3+ years relevant experienceDemonstrated experience communicating effectively with peers and clientsDemonstrated experience successfully leading projects; defining deadlines, providing recommendations for delegating work, and surfacing blockers to leadership.Knowledge and Skills: Understanding of (or desire and ability to learn) medical terminology, EHRs, and value-based care landscapeUnderstanding of healthcare/ Health IT and in defining opportunities to improve healthcare preferredStrong communication (both written and verbal) and customer-management skillsDemonstrated ability to effectively share knowledge and best practices with clients and internal stakeholders Proven ability to work independently as well as part of a team.Demonstrated ability to identify issues, hypothesize solutions, and see them through to completionFlexibility and willingness to take on new tasks and challengesComputer skills (Familiarity with Microsoft Office Tools)CA athenahealthOur vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.Our company culture: Our talented  employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.What we can do for you:Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  — some offices even welcome dogs.We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: /careers  

Created: 2025-10-10