B.HOM Director of Systems Support

Job Details Remote Type Fully Remote Position Type Full Time 30-40 hours per week Education Level 4 Year Degree Salary Range $125000.00 - $160000.00 Salary Travel Percentage Up to 25% Job Shift Day Monday - Friday Job Category Business Development Description JOB TITLE: BHOM Director of Systems Support REPORTS TO: BHOM Executive Vice President and Chief Operating DIRECT REPORTS: Yes   Who We Are  B.HOM Student Living was established in 2020 to deliver specialized management services for student housing, managing 30,000+ beds at 34 schools across the United States. Powered by innovation and a can-do attitude, the team at B.HOM strive to create a smarter way to live, invest, manage, and grow.â?¯   We are a welcoming band of go-getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of how far weâ??ve come and are ready to tackle whatâ??s next. Come join us!  Role Overview  As the Director of Systems Support, youâ??ll have a big mission. Responsible for assuring the Companyâ??s standards are achieved and excellent customer service is delivered. You also understand the value of taking a moment to express gratitude to the village that helped to make it happen. As you can likely tell, 'how' things are done matters just as much as â??whatâ?? was done here at BHOM! Key Responsibilities  Define and execute the vision and strategy for systems support aligned with organizational goals. Lead enterprise-wide initiatives for application deployment, integration, and lifecycle management. Serve as a key advisor to on systems performance, scalability, and innovation. Oversee the deployment and support of core platforms, including PMS systems, ensuring readiness, stability, and scalability. Champion continuous improvement initiatives to enhance service delivery, reduce downtime, and optimize user experience. Establish and monitor KPIs and SLAs to ensure high-quality support and accountability. Evaluate emerging technologies and recommend strategic investments to enhance the companyâ??s technology stack. Lead cross-functional collaboration with IT, Operations, Accounting, and Training to ensure seamless integration and adoption of new systems and enhancements. Build, mentor, and lead a high-performing Systems Support team, fostering a culture of innovation, accountability, and service excellence. Promote professional development and succession planning within the department. Cultivate strategic partnerships with technology vendors and service providers. Act as a liaison between vendor partners and internal teams to ensure alignment and successful outcomes. Represent the company at industry conferences and forums to stay ahead of trends and bring back actionable insights. Other duties as assigned.   You Have   Bachelorâ??s degree in computer science, or equivalent combination of training and experience. Extensive Entrata PMS knowledge and support experience is required. 4.6 years technical support experience. Minimum 4 years serving in a leadership and/or supervisory role with direct reports. Minimum of 4 years with experience in onsite multi-family/student property management. Excellent customer service, timely response and customer focus skills. Exceptional communication, analytical, and problem-solving skills. Ability to work in a fast paced, deadline driven environment. Strong background in multi-family or student housing property management technology.    Seniority Level: Experienced Industry: Property Management Employment Type: Full-Time Location: Remote    Work Schedule: 8am-5pm, Monday-Friday, or as needed to meet business needs.    At B.HOM, we believe our strength lies in our people. We are proud to be an Equal Employment Opportunity Employer, committed to fostering a workplace where everyone feels included, valued, and heard. Our posted compensation reflects the value of talent across multiple U.S. markets and is based on job-related knowledge, skills, and experience.   

Created: 2025-10-12