Retail Foodservice Manager 3

Role Overview: Sodexo is seeking a talented and innovative Retail Manager 3 to join our team at Novant Health New Hanover Regional Medical Center located in Wilmington, NC.  Novant Health NHRMC is a 800 bed teaching facility with a retail outlet.   It’s hard not to love Wilmington when the city has just been declared “The Next Big Thing” by national media as one of the best places to live in North Carolina. The Retail Manager will collaborate closely with the Operations Manager, Executive Chef, catering Manager, frontline supervisors, and staff to ensure exceptional service quality, operational efficiency, and client satisfaction. This hands-on leadership role requires strong team engagement and client relationship management skills. What You'll Do:  Manage day-to-day operations of hospital cafeteria and food serviceDeliver high-quality food service including cafeteria retail, physician meals, and catering needsLead and develop a team of 25 employees, ensuring high performance and engagementMaintain compliance with HACCP, regulatory, and Sodexo standardsAchieve company and client financial goals and targetsBuild and maintain strong client and customer relationshipsCollaborate effectively with multiple managers and supervisors to drive operational successPrioritize tasks and adapt to changing demands in a fast-paced environment What We Offer: Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire. What You Bring: Proven retail leadership experience in food service operationsStrong supervisory skills with the ability to lead and motivate teamsExcellent communication skills, both professional and collaborativeAbility to manage multiple priorities and work effectively under pressurePassionate about delivering exceptional customer serviceExperience working within healthcare or acute care food service is a plus Who We Are: At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & Requirements: Minimum Education Requirement - Associate's Degree or equivalent experienceMinimum Management Experience - 2 years Minimum Functional Experience – 1 year of work experience in concessions, retail sales, or store operations

Created: 2025-10-18