Automotive Service Advisor - Sterling McCall Ford

Overview: GROW YOUR CAREER WITH FORD | DELIVER LUXURY SERVICE, BUILD LASTING RELATIONSHIPS  Sterling McCall Ford.is looking to add a Service Advisor to join our Ford team. We’re not just a service center — we are a team that values top-quality work, strong relationships, and a shared passion for the automotive world. As part of Group 1 Automotive, a leader in the automotive retail, a fortune 250 company that owns and operates automotive dealerships and collision centers in the United State and United Kingdom. We are seeking passionate team members who are customer-centric and driven to be at the pinnacle of their field. Must be available to work weekends  We offer...A True 4-Day Work Week!Salary Base Pay Plan, Plus Bonus'sService Advisor University – Paid for by Group1 AutomotiveHealth, Dental & Vision InsuranceLife & Disability Insurance401(k) with Company MatchPaid Time OffEmployee Vehicle Purchase ProgramEmployee Stock Purchase Plan  Responsibilities Greet customers in a timely, friendly manner and obtain pertinent vehicle informationActively promote and build rapport with the customerAdvise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specificationsGenerate and provide customer with a complete and accurate estimate of repairEstablish and communicate completion time of repair with customer and technicianAnswer incoming service callsMaintain and schedule service appointmentsFollow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)Strictly follow the manufacturer’s warranty guidelines and proceduresConduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scoresComply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property Qualifications Minimum of 5 Years Service Advisor Experience RequiredFord Service Advisor Experience Plus! CDK, XTIME and TSD experience preferredProduct Knowledge Ability to identify the problem quickly Good knowledge of automobiles Effective analytical and communication skills Effective people skills Good reading, computer, and mathematics skills Leadership quality Ability to learn new technology and repair and service procedures and specificationsFluent in the English languageHigh School Diploma or EquivalentMust have a Valid Driver’s License We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today, or refer a qualified friend!     *All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*Group 1 Automotive is an Equal Employment Opportunity employer  and participates in E-Verify#PRIIND5 

Created: 2025-10-28