Operations Manager - Grand Hyatt Deer Valley

Seasonal (Seasonal)Job Title: Operations Manager - Grand Hyatt Deer ValleyLocation: Park City, UtahTerms: Seasonal, full- and part-time roles availablePay: $26/hour base wage, plus generous tipsEstimated Start Date: 10/11/2025Requirements Expect weekend and holiday work. Daily operations broken into morning and evening shifts. No previous experience required!About Us Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners, and team members. We have cultivated an extraordinary team culture over the past 20 years, rallying behind collaboration, teamwork, accountability, and fun above all else. Our mission is to make ski vacations convenient by tapping into our shared passion, culture, and fun work environment to create a customer experience unlike any other.Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values.Service | Simple | Purposeful | Curious | Give Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don't stop there. Our culture is about being a part of something bigger. Whether it's contributing to our net zero climate initiatives, building lifelong friendships, or making a customer's vacation memorable, a job at Ski Butlers will be the best decision you make.Ski Butlers is a stand-alone business under Denver based Alterra Mountain Company.About the Role: This Operations Leader role is to help promote a productive environment allowing the team to have quality guest interactions. More specifically, you will be responsible for leading a team of Ski Technicians in their role of delivering ski rental equipment to guests in their accommodations, planning future shifts, ensuring quality equipment, and helping to answer guest questions related to our service and products. You will also be responsible for growing the business and will be rewarded as it grows. We are looking for someone who has ownership, is self-motivated, driven to succeed, and wants to grow this business and share in that success.Setting each other up for success is what drives us forward at Ski Butlers. Join our team to pursue your passion in the mountains and most importantly, have fun!Perks and Benefits: Free Alterra Mountain Company Employee pass:Unlimited access to all AMC owned resortsAbility to upgrade to full Ikon Pass at heavily discounted rateAbility to ski everyday*Barring blackout dates at Deer ValleyAccess to 645+ industry discounted brands through ExpertvoiceDiscounted access to Rossignol/Dynastar/Lange equipment401K benefit and match for ALL staff members over 18 years oldLocation specific, customer service-based bonuses (4 total in-season)Primary Responsibilities:Pre-season shop set upWeekly schedulingDaily operations planningand executionHands on shop shifts coaching Team Leaders and Ski TechniciansWeekly 1:1 meetings with direct reports and manager sWeekly resourcing reportsLabor and expense managementSecondary Responsibilities:Strong, confident, and professional communication skills.Ability to balance time between sales and operations effectively through use of calendar, coaching, and provided tools.Detail-oriented with good note taking skills.Ability to accept and deliver necessary feedbackPolished writing skills are a plus.Previous sales experience is a plus.Previous management/ leadership experience is a plus.

Created: 2025-10-28