Service Coordinator

Company OverviewUpchurch is a rapidly growing, full-service building engineering company providing mechanical, plumbing, HVAC, and electrical services across the southeastern United States. Founded in 1970 and headquartered in Horn Lake, MS, Upchurch has grown through both organic expansion and strategic acquisitions, establishing a strong reputation for quality, reliability, and service excellence. We offer end-to-end solutions—from design and installation to ongoing maintenance and emergency support—helping clients maximize building performance, energy efficiency, and equipment lifespan.Position SummaryThe Service Coordinator / Dispatcher plays a key role in supporting our HVAC and mechanical service operations. This position is responsible for coordinating daily schedules, dispatching technicians, managing service requests, and ensuring excellent communication between customers, field technicians, and the office team. The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced environment.Key ResponsibilitiesDispatching & Scheduling: Coordinate and dispatch HVAC service technicians to job sites based on priority and availability. Maintain and update daily service schedules to optimize efficiency.Technician Support: Provide real-time support for technicians by coordinating parts, tools, and materials as needed.Invoice Management: Review and verify service invoices for accuracy before processing. Ensure proper documentation is submitted and approved for billing.Part Ordering & Inventory: Order parts and supplies for ongoing service jobs. Maintain an accurate inventory and coordinate deliveries to job sites.Customer Communication: Provide updates to customers regarding the status of service calls, including technician arrival times, delays, and follow-up appointments.Billing Assistance: Work with the accounting team to ensure timely and accurate billing for completed jobs. Assist with resolving billing discrepancies.Data Entry & Record Keeping: Accurately enter and maintain service records in company systems. Track job progress, parts usage, and technician hours.Collaboration: Work closely with the service manager, technicians, and the administrative team to ensure smooth operations and customer satisfaction.QualificationsExperience: Minimum 2–3 years of experience in service coordination, dispatching, or administrative support — preferably in HVAC, plumbing, or mechanical construction.Technical Skills:Proficient in Microsoft Office Suite (Outlook, Excel, Word).Experience with service management or dispatching software preferred.Communication: Excellent verbal and written communication skills; able to communicate clearly with customers and field teams.Organization: Strong multitasking and prioritization skills; able to manage multiple service calls simultaneously.Attitude: Customer service–driven with a positive, solution-oriented mindsetBenefits:Competitive salary based on experience.Health, dental, and vision insurance.Paid time off and holiday pay.Opportunities for professional development and certification assistance.Equal Employment Opportunity:Upchurch Companies provides equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Created: 2025-10-29