Product Support Specialist

Product Support SpecialistReq number:R6513Employment type:Full timeWorksite flexibility:OnsiteWho we areCAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.Job SummaryAs the Management Analyst, you will be responsible for conducting in-depth analysis of organizational processes for the Medicaid team, while providing day to day support to ensure processes are running efficiently and effectivelyJob DescriptionWe are looking for a Management Analyst for a full-time opportunity that is fully onsite in Newark, DE. The Management Analyst will be responsible for conducting in-depth analysis of organizational processes for the Medicaid team, while providing day to day support to ensure processes are running efficiently and effectively.What You’ll DoLearn, understand, and follow Federal and State laws, Federal and State Medicaid laws, rules, regulations, standards, and State Policies related to programs of public assistanceFollow all CAI and State Security requirementsAccess available computer inquiry systems to obtain necessary verificationsObtain Medicaid renewals from the client system and disperse work amongst team dailyTransfer cases to the appropriate pool accordinglySpeak to clients and transfer their call appropriatelyWork closely with the client to securely collect application documents via digital files (pdf, jpg, etc.)Index verifications as necessaryKeep track of all metrics for the month and present to leadershipDocument all case management details using eligibility systemAttend one on ones and staff meetings to stay informed about processes and proceduresPerform added case management responsibilities as neededWhat You’ll NeedRequired:High school diploma or equivalentOne year data entry experienceOne year customer service experienceStrong proficiency with Microsoft Office SuiteOutstanding organization skills with strong attention to detailAbility to analyze financial calculations.Ability to problem solve.Strong written and verbal communication skillsFluent in EnglishResponsible and independent individual that wants to make a difference in the community, working in a team-oriented environment.Transportation to/from office, dependable and on-timeBe available to work a minimum of a Saturday a month, if necessaryAbility to work 100% onsiteAbility to remain seated for extended periods and work in a stationary position at a deskPreferred:Knowledge of Medicaid or Public Programs of Assistance eligibilityStrong written and Bilingual communication skillsPhysical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitorReasonable accommodation statementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 – 8111.The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Created: 2025-10-30