Financial Counselor (Customer Services) - Bilingual ...

Job Title: Financial CounselorLocation: Monmouth Medical CenterDepartment Name: Patient Financial ServicesReq #: 0000220874Status: HourlyShift: DayPay Range: $20.60 - $25.84 per hourPay Transparency: The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.Job Summary:The Financial Counselor (Customer Services Representative) position supports the reduction of Accounts Receivables for the Patient Financial Services department. The Representative may also perform a variety of duties including assisting patients directly with their bill or other financial aspects of their care, correspondence response, billing and re-billing, certain denial issues, prompt handling of Accounts Receivable credits and trend monitoring. Under limited supervision, determines liability on patient accounts, and works with patients or their representatives to provide financial assistance or secure payment. Facilitates processing of Medicaid and other financial assistance application and initiates eligibility determination for Health System's charity care fund. Essential Functions:Take actions that will support maximization of collection of balances due or account resolution from all sources. Meets Quality and Productivity expectationsFacilitate account resolution. Accurately identify, follow-up on, or correct billing errors, lower than expected reimbursement, or denials for correction for submission or resubmission to patients and/or insurance carriers. Accurately perform actions on accounts that will result in the least amount of time and effort to bring an account to resolution based on job specific priority matrixTimely identify, research, and resolution any issues that may cause delays in payment or account resolution. Identify and recommend opportunities to improve collections and follow-up activitiesWork collaboratively across teams, with peers, and revenue cycle departmentsJob Requirements:HS diplomaBilingual- Spanish and English required (Please indicate on application/resume)1-2 years' experience in healthcare insurance billing or account follow-upStrong knowledge of Patient Accounting systemsStrong customer service skillsMust be able to work in a team environment that requires quick turnaround and quality outputPreferred:Prior experience with Medicaid and Charity CareScheduling Requirements:Full-time, DaysRotating Schedule: Monday-Friday one month 8:00am-4:00pm then Monday-Friday next month 9:00am-5:00pm; with bi-weekly rotation Tuesday- Saturday 10:30am-6:30pm (Schedule changes based on business needs)Rotating holiday requirementOther Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Additional Information Choosing RWJBarnabas Health!At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees' physical, emotional, social, and financial health.Paid Time Off (PTO)Medical and Prescription Drug InsuranceDental and Vision InsuranceRetirement PlansShort & Long Term DisabilityLife & Accidental Death InsuranceTuition ReimbursementHealth Care/Dependent Care Flexible Spending AccountsWellness ProgramsVoluntary Benefits (e.g., Pet Insurance)Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Created: 2025-11-01