Quality-Operations Excellence Manager

Build your Career with an Industry Leader As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our team, you can truly make a difference.   SUMMARY: The primary responsibility for the Quality-Operations Excellence Manager position is to: Drive daily adherence to the Quality Management System and Serve as a lean subject matter expert - continuous improvement leader for the facility   Quality-Operations Excellence Manager Essential Duties and Responsibilities:   Quality Improvement: Drives quality improvement efforts to establish and enforce an effective Quality Management System (QMS). Uses Lean Six Sigma methodology to support Lean initiatives, improve processes, and reduce defects.  Manages supplier quality and ensures a process is in place to provide feedback to suppliers when defects are found and ensure corrective actions are taken.  Establishes and implements various training programs to drive cultural change and to ensure high levels of expertise, support, and compliance in areas related to quality system functions. Coaches and develops plant Quality Technicians in the effective use of quality tools such as root cause countermeasure (RCCM), measurement systems analysis (MSA), and statistical process control (SPC), and quality management systems.  (QMS).   Quality Administration: Leads the facility quality efforts and defines areas of responsibility, personnel requirements, and operational procedures.  Establishes an effective quality management system by updating the quality assurance manual and procedures. Ensures that Change Management procedures are followed and communicated to all affected associates. Reviews and standardizes control plans, closed-loop corrective action systems, and quality management systems in all plants.   Assures adherence to the internal audit plan to verify plant adherence to the FDC quality management system.   Assures supplier quality by enforcing quality assurance standards, policies, and industry/government requirements.  Collaborates with other members of the quality organization to share best practices and ensure standardization across business units. Monitors the performance of the Quality Management System through data analysis and adherence to standards. Works with the facility management team to achieve overall financial objectives, reduce customer credits by making fiscally responsible business decisions, and initiate corrective actions to prevent systemic issues from occurring.   Operational Excellence – Lean Transformation: Work with the Lean Steering Committee, Plant Manager, and on-site Lean experts in identifying activities, values, and selecting Kaizen events, and ensure proper resourcing/preparation for events.      Ensure Lean activities are linked to the business objectives and develop a site transformation plan in collaboration with the site management team.    Ensure pre-event training, preparation for events, development and implementation of a communication plan, post-event follow-up and auditing of results, prompt delivery of required supplies and materials, and mentoring KPO team members.    Build and maintain the foundation for continuous improvement by ensuring the effective functioning of transformation activities aligned to a Lean Operating System. Partner and mentor to Multi-Color manufacturing leadership in Lean techniques, resulting in transformational progress.  Teach Lean tools to all levels of the organization (Kaizen, 5S, TPM, Set-up reduction, Standard Work, Visual Management, SQDC boards, MDI, etc.).    Assume the role of consultant, participant, and/or lead on Kaizen events.    Foster a culture of moving forward in a change environment and continuously assuring buy-in and ownership at all levels.      Maintaining overall program tracking for impact and cultural improvements.    Talent Management:  Maintains professional and technical knowledge by attending educational workshops, achieving certifications, establishing personal networks, and participating in professional societies.   Minimum Qualifications - Education, Experience, Knowledge, and Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Below are the minimum requirements of the education, experience, knowledge, and skills required to competently perform in this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's Degree in engineering, manufacturing technology, or Business Administration (related technical discipline may be considered).  10 years of direct experience with requisites in lieu of a degree. Minimum of 10 years in a leadership role in one or more of the areas of quality, engineering, manufacturing, and/or lean deployment, with a minimum of 5 years in multisite quality leadership and 2 years in a position responsible for lean transformation. Demonstrated problem solver with direct experience coaching, teaching, and applying lean sigma, six sigma, and/or lean manufacturing techniques.  Skilled in statistical process control, change management, and legacy quality tools such as PDCA, FMEA, and control plans, etc required.  Strong change management skills and demonstrated experience changing a culture to a Lean environment.  Experience successfully leading and directing employees who are not direct reports.  Experience in being a change agent leading complex transformational activities. Personal experience in leading more than 25 Kaizen events.  Proven success in designing, implementing, communicating, and meeting policy deployment goals, including improving throughput, shortening cycle time, improving inventory turns, and reducing supply chain costs Certified Lean (lean certification such as TBM, Shingijutsu, and Danaher, etc.) Six Sigma or CQE required (ASQ or equivalent) Travel up 25%.   #ASHIND   For over a century, Multi-Color Corporation (MCC) has crafted premium labels for the world’s most iconic and recognizable brands. Our labels elevate emotional connections with consumers and help brands stand out in competitive markets. Honoring our rich history as a market leader, we focus on the future by developing sustainable packaging solutions and consumer-driven innovations. MCC combines global reach with the personalized touch of local service through our network of facilities across 25+ countries. More than 12,000 teammates come together to make our industry-leading work possible and bring our True Colors to life. Join us at MCC, where every product is Labeled with Care. Learn more at .  If you need assistance or an accommodation in applying, please contact our Human Resources Department at recruiting@.    Multi-Color is committed to providing equal employment opportunities and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Created: 2025-11-01