Quality Assurance Analyst

Quality Assurance AnalystReq number:R6555Employment type:Full timeWorksite flexibility:OnsiteWho we areCAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.Job SummaryWe are looking for a motivated Quality Assurance Analyst ready to take us to the next level! If you have 2-3 primary required skills and are looking for your next career move, apply now.Job DescriptionAt CAI, we are dedicated to delivering exceptional service and ensuring top-notch quality across all operations. We are currently seeking a Quality Assurance Analyst to join our team. Our Quality Assurance Department plays a key role in maintaining contract compliance and fostering continuous improvement within the program. This role will be a full-time contract, and onsite in Boca Raton.What You'll DoConduct comprehensive audits and review performance reports to ensure contract complianceCompile detailed reports assessing the contractor’s ability to execute key business processesGather and analyze statistical data from system-generated reports to measure technical, functional, and operational performanceReconcile results daily, weekly, and monthly, and distribute findings to the contract managerMonitor and document quality assurance activitiesProvide coaching feedback to ensure consistent achievement of key performance indicators (KPIs)Facilitate calibration sessions with departments to ensure consistency in evaluation processesPartner with management teams to drive continuous operational improvementsPerform additional duties and special projects as requiredWhat You'll NeedProficiency in Microsoft Office productsAbility to analyze data using various software toolsStrong problem-solving and critical thinking skillsEffective time management and prioritization under pressureExcellent active listening and communication skillsTeam-oriented collaboration abilitiesExceptional organizational skills and PC proficiencyDemonstrated technical, analytical, and research capabilitiesBackground in Quality Assurance and auditingIn-depth knowledge of internal systems#LI-KW1Reasonable accommodation statementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 – 8111.22.85The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Created: 2025-11-03