Automotive Customer Service Manager - BMW Autos

500 W Lake St., Elmhurst, IL 60126Sales BDC Manager$60,000 + Performance Bonus = Excellent Income!Great Benefits! Career Growth!McGrath BMW of Elmhurst is a great place to have a rewarding career! We are seeking a full-time Sales BDC Manager to hire, train, assist and manage our fast-paced Business Development Call Center sales staff, monitor their performance, and more! Auto Sales BDC Manager experience is strongly preferred.  We are part of the super successful and family-owned McGrath Auto Group. We appreciate our employees and invest in their success! Apply now and drive your career forward with this great opportunity! Upload your resume and complete the assessment for priority consideration.Responsibilities - Automotive Sales BDC Manager:Hire, train, assist and manage the Sales BDC staff in our fast-paced business development call center, set performance goals, and moreTrain and assist Sales staff to respond to internet, phone and live chat inquiries using email, phone and live chat scripts and templatesTrain Sales staff to identify customer's needs, present product information, and schedule several appointments per day for customers to meet with our dealership's sales team.Mentor Sales staff to help them grow their book of business and coach them on proven sales tacticsMonitor and analyze sales data to identify improvement areasTrack key performance indicators (KPIs) such as lead conversion rates and appointment show percentagesMaximize sales and profitability to agreed levels of performanceContribute to high CSI scores Qualifications - Automotive Sales BDC Manager:Auto Sales BDC Manager and/or telemarketing, appointment setting, or customer service experience is preferredProven track record of meeting and/or exceeding sales targetsExcellent managerial and leadership experienceExcellent communication, computer and customer service skillsGoal driven and self-motivated to succeedA team builder with a strong work ethicAble to work under pressure with a calm, positive, 'can-do' attitudeAble to work in a fast-paced environment and manage multiple tasks simultaneously.Excellent follow-through skillsAn enthusiastic and positive personalityProfessional appearance and demeanorHigh school diploma We Offer Excellent Benefits:$60,000 + Performance Bonus = Excellent Income!Training Paid time offClosed on Sundays401(k) with employer match!Health and dental insuranceState-of-the-art facilityEmployee discounts on vehicles and more

Created: 2025-11-21