Facility Operation Manager

The Facility Operation Manager is responsible for providing high-level administrative, operational, and client-facing support within a dynamic facilities management environment. This role combines responsibilities from facilities coordination, CMMS administration, customer service, project support, and vendor management. The position ensures smooth daily operations by managing work order flow, supporting maintenance teams, maintaining accurate CMMS data, coordinating projects and vendors, and acting as a liaison between clients, technicians, and internal ABM leadership. This role directly supports the Account Lead and contributes to operational excellence, service delivery, and customer satisfaction.     Annual Salary Range: $75,000 to $82,500. The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.  You may be eligible to participate in a Company incentive or bonus program.     ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM 2025 Employee Benefits | Staff and Management Team Members     JOB OBJECTIVE To provide comprehensive administrative and operational support enabling efficient service delivery, accurate maintenance tracking, excellent customer relations, and effective coordination of facility operations, vendors, and projects. The role exists to strengthen communication, streamline workflows, and support strategic client initiatives. --- QUALIFICATIONS Required · Strong administrative, organizational, and communication skills · Experience in facilities, maintenance, field services, or operations support · Proficiency with CMMS platforms (Maximo, Corrigo, Compass, SAP PM, etc.) · Strong MS Office skills (Excel, Outlook, Word, PowerPoint) · Ability to manage multiple priorities and deadlines · Professional and polished verbal and written communication skills · Customer service experience, including client- or vendor-facing interaction · Ability to work independently with minimal supervision Preferred · Experience in facility management, engineering, or maintenance environments · Familiarity with preventive maintenance programs, work order processes, and asset management · Project coordination experience · Vendor management or procurement experience · Basic technical understanding of building infrastructure (electrical, mechanical, HVAC, etc.) --- RESPONSIBILITIES 1. Administrative & Operational Support · Manage calendar, meeting coordination, communication updates, and recurring reporting. · Support payroll/timekeeping processes and ensure accuracy of time and attendance records. · Assist with onboarding documentation, employee training tracking, and HR coordination. · Maintain documentation, procedures, and site records. --- 2. Client Relations & Customer Service · Act as a professional, customer-focused liaison between ABM, clients, vendors, and building occupants. · Provide timely communication, status updates, and follow-up on work orders and projects. · Participate in recurring client meetings, presenting reports, work order updates, and operational metrics. · Support service recovery efforts and escalate issues when needed. --- 3. CMMS Administration & Reporting (merged responsibilities from CMMS Coordinator, FM, Coordinator roles) · Administer and maintain the CMMS, ensuring data accuracy for assets, work orders, PM schedules, and inventory. · Create, assign, prioritize, and close work orders; ensure proper documentation by technicians and vendors. · Perform data audits, generate reports, and analyze trends to improve performance and reliability. · Develop and maintain preventive maintenance schedules. · Support CMMS troubleshooting, integrations, and system upgrades in partnership with IT or vendors. · Provide user training and system support to technicians, supervisors, and clients. --- 4. Project & Vendor Management · Support planning and coordination of facility-related projects, shutdowns, or upgrades. · Assist with gathering quotes, preparing scopes, and tracking project deliverables. · Coordinate vendor scheduling, site access, compliance documentation, and performance tracking. · Monitor vendor work to ensure quality, timeliness, and alignment with ABM and client expectations. · Maintain budgets, purchase orders, and invoice tracking related to assigned projects. --- 5. Work Order & Service Coordination · Dispatch technicians and service providers based on priority, skill set, and availability. · Monitor work order queues, ensuring timely progress and customer satisfaction. · Provide weekly maintenance updates, backlog reports, and operational summaries. · Collaborate with technicians, managers, and trade specialists to resolve issues quickly. --- 6. Operational Excellence & Compliance · Support continuous improvement initiatives and process optimization. · Ensure adherence to safety requirements, ABM policies, and client procedures. · Assist with audits, compliance reviews, and documentation control. · Maintain service level agreements (SLAs) and key performance indicators (KPIs). --- KEY SKILLS · Customer service & client relations · Technical & operational communication · CMMS proficiency · Data analysis & reporting · Project coordination · Vendor management · Multi-tasking & prioritization · Problem-solving & decision-making · Professional communication skills   #250 About Us ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM. ABM directs all applicants to apply at ABM does not accept unsolicited resumes.

Created: 2025-12-03