Inside Sales Representative - Onsite

This role will be onsite 5 days a week (Monday - Friday) in Rosemont, ILESSENTIAL RESPONSIBILITIES  ACCOUNT PROSPECTINGConduct 15+ outbound calls per day to primarily independent restaurant prospects, using CRM and dialer tools to build and maintain a robust sales pipelineIdentify, qualify, and convert new opportunities through pitching, active listening, counseling, and effective objection handlingPartner closely with Marketing, Sales Enablement, and IT teams to refine targeting and improve lead qualityMaintain meticulous CRM (Salesforce) records of call activity, outcomes, and next stepsSupport onboarding of new customers and ensure a smooth handoff between Inside Sales and Field Sales teams, when appropriateACCOUNT MANAGEMENT AND RETENTIONOwn and grow assigned customer relationships for a defined portfolio of primarily small- to medium-sized independent restaurant customersConduct regular account calls (via phone) to cover needs, assess satisfaction, identify growth /cross-sell/upsell opportunities, and proactively address service or product concernsDevelop and execute customer-specific strategies to drive product and category penetration, optimize profitability, and foster customer loyaltyCommunicate market trends, new products, and promotional opportunities to assigned accountsManage pricing conversations and coordinate with cross-functional partners (Credit, Operations, Replenishment, etc.) to resolve administrative issues efficientlyMonitor customer purchasing patterns and retention metrics to anticipate needs and mitigate churnOTHER RESPONSIBILITIESUtilize CRM to track and record all customer communications and touchpointsEngage internal stakeholders to address customer challenges, ensuring timely resolution and customer satisfactionProvide feedback on sales processes, scripts, and systems to continuously improve team performanceProvide feedback on account segmentation approach to ensure the highest-quality leads are being funneled to the right initial outreach channel (inside sales vs. outside sales)Execute key company initiatives and contribute to sales strategy and tactical planning as requestedTRAINING/COACHING Supports other team members by sharing best practices resources, actively participating in virtual team training activities, and providing constructive feedback, if requestedAttends weekly huddles with eagerness to learn and independently seeks to apply new learningsSolicits and responds well to coaching and feedback provided in 1:1 sales planning calls and virtual work-withs; actioning feedback into improvement quicklyPERSONAL DEVELOPMENT Update Individual Development Plan and prepare for check-ins with respective leadersEngage in formal US Foods performance management processStrive to learn and benchmark against industry trends (e.g., Engage in industry peer groups)Pursue other personal learning and development initiatives (e.g., LinkedIn learning, ERG memberships, etc.)RELATIONSHIPSInternal: Work closely with Local Sales Leadership, Customer Contact Team, and Operations teamsExternal: Customer contacts for all assigned accountsWORK ENVIRONMENTOnsite: The associate in this role is expected to perform assigned responsibilities inside a US Foods office-based environment.On-site at Rosemont, IL Headquarters, 5 days per week.Professional call-center-style environment with CRM, phone, and digital toolsFrequent collaboration with sales enablement, marketing, and field sales teamsMINIMUM QUALIFICATIONS Minimum 3 years in a customer-facing sales role (inside or field sales)Demonstrable success in prospecting, account management, and achieving sales goalsExceptional verbal and written communication, negotiation, and presentation skillsStrong organizational and time-management abilities to balance prospecting and account serviceAnalytical mindset with comfort using data and trends to identify growth opportunitiesSelf-motivated, ambitious, and able to thrive in a fast-paced, metrics-driven environmentComfortable with video conferencing and digital engagement tools (Teams, Zoom, dialers)Collaborative approach and adaptability to cross-functional teamworkStrong problem-solving and organizational skills Ability to self-prioritize workload, meet deadlines and follow through on commitments Proficient computer skills; Microsoft Office products  Proficiency in Salesforce or similar CRM systemsKEY PERFORMANCE INDICATORS (KPIS)Outbound call activity and qualified lead generationAccount retention and sales growth metricsCategory and product penetration ratesCRM accuracy and data hygieneCustomer satisfaction and churn reductionPipeline contribution and conversion metricsEDUCATIONHigh School Diploma or GEDPREFERRED QUALIFICATIONSBachelor’s DegreePrior experience in foodservice distribution or related B2B environment strongly preferredPHYSICAL QUALIFICATIONSStandard required physical activities including length of time performing each activity.This role will also receive annual incentive plan bonus.​​Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. 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Created: 2025-12-09