Assistant Service Manager

Company OverviewUpchurch is a rapidly growing, full-service building engineering company providing mechanical, plumbing, HVAC, and electrical services across the southeastern United States. Founded in 1970 and headquartered in Horn Lake, MS, Upchurch has grown through both organic expansion and strategic acquisitions, establishing a strong reputation for quality, reliability, and service excellence. We offer end-to-end solutions—from design and installation to ongoing maintenance and emergency support—helping clients maximize building performance, energy efficiency, and equipment lifespan.Position SummaryWe are seeking a highly organized, client-focused Assistant Service Manager to support our commercial construction service division. This role assists with managing service calls, coordinating field crews, and ensuring timely completion of commercial repair, maintenance, and post-construction service projects. The ideal candidate understands the demands of commercial job sites, can interface professionally with business owners, and can keep multiple service requests moving efficiently.Key ResponsibilitiesPerform hands-on field work as needed, including minor repairs, punch list completion, inspections, and jobsite support.Support the Service Manager with daily operations of the commercial construction service teamCoordinate scheduling of field technicians, subcontractors, and specialty trades for service work, punch lists, repairs, and maintenance tasksAct as a primary service contact for commercial clients—property managers, facility managers, retail tenants, office buildings, hospitality, healthcare, and industrial sitesManage work orders, service tickets, project documentation, and daily logsReview commercial service scopes, ensuring work aligns with client expectations, safety standards, and project specificationsEnsure all service work complies with OSHA guidelines, site protocols, and company-specific safety requirementsAssist with preparing service estimates, change orders, and pricing for commercial clientsTrack job costs, material usage, timecards, and project schedules to ensure accuracy and profitabilityMaintain communication with field crews regarding job updates, access requirements, and client schedulesProvide quick and professional resolution to client concerns, warranty claims, and urgent service issues.Support onboarding, coordination, and evaluation of service techniciansMonitor materials, equipment, and subcontractor needs for daily service operationsValid driver's license and clean driving record.All other duties as assigned.QualificationsHigh school diploma or equivalent required; associate degree or construction-related training preferred2+ years of experience in commercial construction, field service coordination, or construction management supportKnowledge of commercial construction processes, jobsite safety, and commercial building systemsBlueprint reading and understanding of blueprints.Strong communication skills with the ability to interact with building owners, tenants, subcontractors, and field crewsProficiency with construction management softwareAbility to interpret service scopes, basic construction drawings, and specificationsStrong organizational skills with the ability to prioritize multiple work orders and deadlinesPreferred Skills:Experience managing service work in commercial environments (office, retail, industrial, healthcare, hospitality)Familiarity with commercial permitting, inspections, and tenant improvement processesUnderstanding of building envelope systems, MEP coordination, and commercial finishesBilingual (English/Spanish) a plusPhysical Requirements:Must be able to comfortably visit job sites and navigate construction environments.Benefits:Competitive salary based on experience.Health, dental, and vision insurance.Paid time off and holiday pay.Opportunities for professional development and certification assistance.Equal Employment Opportunity:Upchurch Companies provides equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Created: 2025-12-13