Station Duty Manager

Company: Alaska Airlines The Team: Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you. Role Summary: The Station Duty Manager is the sole subject matter expert and thought leader in airport operations to provide operational excellence and customer service that will delight our guests at Alaska Airlines (AS). As an individual contributor, this role is responsible for ensuring all operations across all station operations functions are operating efficiently, while also responsible for de-escalation of issues and concerns. They will exercise considerable latitude and initiative to support process changes to improve on-time performance, customer satisfaction, and station financial performance while promoting a culture of safety and compliance. Key Duties: Manage all phases of station operations during designated shift to exceed our goals in key operational metrics including CD0, MBR, TTC, and productivity.Make decisions related to all functions at the station, including ramp operations, customer service, ticketing, baggage handling, passenger security, and vendor oversight in a manner to ensure compliance with company service standards, policies, and all regulations of federal, state and local port authorities.Influence across station teams and cross-divisionally, partnering with Maintenance, Flight Operations, Inflight, and Network Operations Control (NOC) to determine acceptable passenger, baggage, and on-time performance impacts due to off-schedule operations.Leverage deep knowledge of the business and establish priorities to achieve quality service and operational goals.Collaborate with Guest Service Coordination Center to proactively address operational challenges and the resulting impact on above-wing staffing and guest experience.Manage vendor performance and partnerships by providing oversight and feedback for designated shift.Exercises considerable latitude and initiative to establish priorities of airport operations programs to promote process changes.Regularly partner with Port leadership and other government agencies (i.e., TSA, Port of Seattle Police, etc.) to ensure Alaska’s interests are addressed.Influence across team on regulatory, technological, and business changes that involve customer handling operations. Job-Specific Experience, Education & Skills: Required7 years of airport operations in roles with increasing levels of responsibility or related experience.Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.Ability to build a positive work environment, which builds effective working relationships across internal divisions and vendor management teams.Understanding and ability to apply LEAN process improvement principles resulting in a work environment that strives for continual improvement.Strong communication (e.g., verbal, written, presentation) and interpersonal skills, with the ability to create collaborative relationships that drive outcomes in the best interest of the company, with others in the organization, and with key external business partners.Sound, strategic thinker with a track record of demonstrating good judgement, strong business acumen, and executing plans with a sense of urgency and a mind for safety.Working knowledge of fiscal control systems, staffing processes, safety and security compliance.Solid knowledge of TSA, FAA and IATA regulations and requirements related to customer handling.High school diploma or equivalent.Minimum age of 18.Must be authorized to work in the U.S.Preferred1 year of operations experience in a hub station (SEA, ANC, PDX, LAX, SFO, SAN). Job-Specific Leadership Expectations: Embody our values to own safety, do the right thing, be caring and kind, and deliver performance. Salary Range: $103,600 - $155,400 / year Salary Details: Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.   Note: We don’t typically hire at the top of the range. Total Rewards: Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status. Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon AirComprehensive well-being programs including medical, dental and vision benefitsGenerous 401k match programQuarterly and annual bonus plansGenerous holiday and paid time off For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits. Airport SIDA Badge Requirements: Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.    Regulatory Information: Equal Employment Opportunity Policy Statement  It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.    We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.   We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”).  All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.    To implement this policy, we will:  (1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; (2) Ensure that employment decisions are based only on valid job requirements; and (3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.  Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions  of VEVRAA.  Government Contractor & Department of Transportation (DOT) Regulations Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.  FLSA Status: Exempt Employment Type: Full-Time Requisition Type: Management Regular/Temporary: Regular Location: Seattle - Airport Featured Job: 0 L:: #LI-B

Created: 2025-12-13