Reservations & Revenue Manager

Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.  Location: Located in the exclusive Nob Hill neighborhood and in the process of going through a complete reimagination, The Huntington provides guests with modern amenities and conveniences within a historic space. Guests can enjoy fine dining, a three level spa, beautiful rooms and suites as well as meeting and event spaces without ever leaving the property. The Huntington provides guests with the best location and amenities San Francisco has to offer.   Overview: The Reservations & Revenue Manager is responsible for maximizing Rooms revenue through management of the hotel’s room inventory, and for assisting in managing of the day-to-day activities and duties of the Reservations Department. The Huntington Hotel is seeking an Reservations & Revenue Manager to assist in maintaining accuracy and efficiency with regard to the standards of Huntington reservations sales system.  Candidates for this position must have strong guest services and sales experience, and the ability to work independently.  The ability to work nights, weekends, and holidays is a requirement of this position. Responsibilities: Ensuring phones are managed and answered timelyAssisting in scoring calls, coaching staff, and handling guest complaintsTraining new staff and updating seasoned staff on new proceduresEnsuring staff manage leads and follow-ups appropriatelyManaging breaks and shift changes, and communicating scheduling changes Qualifications: High school diploma or equivalentPrevious management experience preferredPrior call center, front office, or reservations experience requiredOpera Property Management System and Revinate experience preferredMust possess multi-tasking and leadership abilitiesExcellent guest service and sales skills is a mustMust be able to effectively communicate both verbally and written in a friendly, courteous and service –oriented mannerAvailable to work nights, weekends and holidays, with the flexibility to work overtime as needed

Created: 2025-12-16