Operations Manager

Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects. I. Job SummaryThis role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees. II. Essential Duties and Responsibilities Ensuring new frontline employees have tools, instruction, and feedback for successful daily dutiesMeet with new frontline employees daily to ensure consistent communication and support of onboardingProvide timely and consistent touchpoints with frontline employees.Regular review of best practices to enhance daily performanceFocus on understanding and progress of frontline employee career goalsIdentify and address improvement opportunities and collaborate with frontline employees to ensure continued successActively practice and seek feedback on coaching conversations.Lead by example to ensure safety practices are paramount with each employee andTeaching and developing an understanding of the WM WayConducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.Documents and maintains records required by regulatory agencies such as the Department of Transportation.Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate. III. Qualifications A. Required Qualifications Associate's Degree (accredited) or in lieu of a degree,High School Diploma (accredited) and two (2) years of relevant work experience.Must be at least 18 years of ageLegally eligible to work in the country where the position is locatedValid Driver's License B. Preferred Qualifications Successful completion of the WM Operations Manager Trainee program IV. Physical RequirementsListed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.☒ Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. V. Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click Apply.

Created: 2025-12-25