Clinical Triage Supervisor RN ( Days Rotating Shift)

OverviewHarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. Headquartered out of Troy, Michigan, HarmonyCares operates home-based primary care practices in 14 states. HarmonyCares employs more than 200+ primary care providers to deliver patient-centered care under an integrated, team-based, physician-driven model. Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care. Our Shared Vision – Every patient deserves access to quality healthcare. Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other. Why You Should Want to Work with UsHealth, Dental, Vision, Disability & Life Insurance, and much more401K Retirement Plan (with company match)Tuition, Professional License and Certification ReimbursementPaid Time Off, Holidays and Volunteer Time PaidGreat Place to Work CertifiedEstablished in 11 statesLargest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today! ResponsibilitiesThe Clinical Triage Supervisor RN will assist managers and individuals within their team to meet performance targets, deliver excellent customer service, and achieve desired business objectives while adhering to their individual productivity requirements. The Clinical Triage Supervisor RN will assist and monitor activities within their team as assigned by their manager and escalate as needed. This position requires strong clinical knowledge, excellent communication skills, and the ability to work remotely, providing critical healthcare guidance to patients in need. Essential Duties and Responsibilities Maintain 50 – 75% of the Clinical Triage Nurses productivity expectations, adhering to established process, procedure, and job requirements defined within their scopeIdentify department training needs and escalate to appropriate leaderProvide coaching and training sessions to enhance the skills and knowledge of their team members as directedConduct job shadowing, document processes, perform quality monitoring, and run and interpret basic reports as directedAssist manager in resolving patient complaints or complex issues escalated from the teamProvide a point of contact for the team when they encounter challenges or need assistance with difficult scenariosDemonstrate effective de-escalation behavior and actions in points of contention with both internal stakeholders and those outside of the organizationIdentify opportunities for process improvement to enhance outcomes, team efficiency, and patient satisfactionCollaborate with manager, teammates, and other leaders to identify and implement changes that optimize the organizationSupport and encourage teammates by fostering open communication channels as well as role modeling best practiceAdheres to daily availability expectations based on schedulePrioritizes and responds promptly to each inbound phone call and voicemail receivedDemonstrates exceptional customer service by addressing all inquiries, concerns, and needs with empathy, professionalism, and a solutions-oriented mindsetPrioritizes and response promptly to each inbound result receivedPractices appropriate judgment when classifying the urgency of a result and appropriate clinical information to convey to the providerAssist with Inbound phone triage and Results triage overflow as needed based on staffing, PTO and call volumeAdhere to all state and federal laws, including HIPAA QualificationsRequired Knowledge, Skills and ExperienceGraduate of approved or accredited nursing education program as a Registered Nurse (RN)Current valid RN license. Must be able to obtain and maintain RN license within all service states within 6 months from hire2+ years of experience as an RN1+ years of leadership experienceSatisfactory completion of initial and annual clinical competencies to demonstrate aptitude as assigned by roleAbility to react decisively and quickly in urgent and emergent situationsKnowledge of medications effects, indications, and contraindicationsDemonstrates short and long-term persistence in meeting objectives and personal developmentAbility to adapt to new systems and changes as required and apply guidelines/proceduresAbility to multi-task while given competing prioritiesExcellent written communication skills with success in providing notes, updates, and written communications via computer systemsDemonstrated verbal communications skillsAbility to work in a fast-paced, healthcare environmentAbility to communicate in an empathetic, compassionate, and professional demeanor at all timesAbility to problem solve with demonstrated capacity to embrace complex problems and arrive at effective solutions in a timely mannerAbility to analyze problems and resolve issues in a rapid, direct and complete mannerPreferred Knowledge, Skills and ExperienceWorking knowledge of healthcare industryFamiliarity with Medicare and Medicaid insurances and programsExperience in Aprima (EHR) Posted Min Pay Rate USD $60,060.00/Yr. Posted Max Pay Rate USD $75,075.00/Yr. Pay Transparency Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.

Created: 2026-01-01