Director of Hospitality

The Director of Patient Experience & Professional Presentation is a high-visibility, patient-facing leadership role responsible for setting the tone of excellence, trust, and professionalism throughout the patient journey. This role reflects the organization’s commitment to elevated care standards, where professional appearance, grooming, and presentation are essential components of the patient experience.The successful candidate understands that a consistently polished, well-presented, and aesthetically refined appearance supports patient comfort, confidence, and perception of quality in a healthcare environment.Key ResponsibilitiesServe as the primary ambassador of patient experience and first impressionsMaintain a consistently polished, professional, and brand-aligned appearance during all working hoursEnsure all patient interactions are conducted with warmth, composure, and confidenceOversee front-of-house patient experience, including greeting, navigation, communication, and supportCollaborate with clinical and administrative teams to ensure seamless, respectful patient flowReinforce organizational standards related to professionalism, presentation, and patient serviceSupport upkeep of patient-facing environments to reflect cleanliness, order, and visual professionalismProfessional Appearance & Presentation StandardsThis position includes essential job functions related to professional presentation:Adherence to organizational grooming, attire, and appearance standardsMaintenance of a well-groomed, polished, and aesthetically professional appearance appropriate to a corporate healthcare settingDemonstration of awareness that personal presentation contributes to patient trust and satisfactionConsistency in appearance that aligns with the organization’s brand and service expectationsThese standards apply to the role and performance expectations, not to personal physical attributes.QualificationsExperience in healthcare administration, patient experience, hospitality, or executive support roles preferredStrong interpersonal, communication, and leadership skillsHigh emotional intelligence and situational awarenessAbility to perform in a role where presentation and professionalism are evaluated as part of overall performanceCommitment to excellence, discretion, and patient-centered service

Created: 2026-01-09