Patient Services Manager 2

Role Overview: Elevate the Patient Journey: Lead Service Excellence at NYC Health + Hospitals/Woodhull.  Sodexo is seeking a highly organized and service-oriented Patient Services Manager 2 to join our team at NYC Health + Hospitals/Woodhull, a 250-bed facility located in Brooklyn, NY. This hospital is part of the largest public healthcare system in the country and serves a diverse and dynamic community. At Woodhull, the Food & Nutrition Services department supports inpatient and outpatient care with over 700 meals served daily, utilizing a Cook/Chill meal delivery system and a standard patient tray line operation. The department also provides nourishment to ambulatory care, emergency, behavioral health units, outpatient clinics, and two satellite locations. The Patient Services Manager 2 will oversee a team of approximately 50 union employees. This role is responsible for ensuring operational excellence in patient food services, managing daily meal service operations, staff scheduling, purchasing, and patient experience initiatives. Shift: 11:00 AM – 7:00 PM or 12:00 PM – 8:00 PMSchedule: Rotating weekends (1 weekend per month) and some holidays required At Sodexo, we are committed to making a meaningful impact on the quality of life for patients, staff, and communities we serve. Join a healthcare team where your leadership and service mindset can thrive in one of New York City's most impactful medical institutions. Apply today and become part of a mission-driven team that’s shaping the future of healthcare food service.  What You'll Do: Supervise patient meal service operations, including tray line and Cook/Chill service deliveryOversee patient food service production, meal rounding, and patient menu reviewsServe as a liaison between dietitians, nursing managers, and patient care unitsManage food and supply purchasing, ordering, and inventory controlRegularly analyze patient satisfaction data; implement action plans to improve outcomesLead employee scheduling, training, and performance management, including disciplinary processes and documentationMaintain compliance with HACCP, Gold Check Standards, food safety, and sanitation protocolsTrain and develop employees in service excellence, safety, and Sodexo operational standardsCollaborate with the culinary team to quickly resolve food-related issues or complaintsParticipate in patient safety and experience committees and support hospital initiatives What We Offer: Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire. What You Bring: Minimum 2–3 years of food service or patient services management experience; healthcare setting preferredPrior experience managing unionized staff strongly preferredStrong leadership and interpersonal communication skillsExperience in staff development and performance managementKnowledge of HACCP and food safety guidelines; ServSafe certification preferredProficiency in scheduling, purchasing, and operational systemsAbility to work a flexible schedule, including weekends and holidays as neededCommitment to delivering an outstanding patient dining experience Who We Are: At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & Requirements: Minimum Education Requirement - Associate's Degree or equivalent experienceMinimum Management Experience - 2 yearsMinimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Created: 2026-01-11