Fire Sprinkler Service Supervisor

Build your best future with the Johnson Controls teamAs a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine building performance to serve people, places, and the planet. Join a winning team where your ideas are heard, your growth is supported, and your work makes a real impact. You’ll develop through meaningful projects and learning opportunities, all within a culture focused on your physical, financial, and emotional wellbeing. Your next great opportunity is just a few clicks away!What we offerCompetitive salaryPaid time off: 15 days of vacation in your first year + 5 sick days + 3 flex holidaysComprehensive benefits (401k, medical, dental, vision) — available day oneEncouraging, collaborative team environmentDedication to safety through our Zero Harm policyCheck us out: you will doAs a Fire Sprinkler Service Supervisor, you’ll coordinate, execute, and follow up on service jobs—supervising and scheduling technicians in partnership with our Scheduler. You’ll lead service operations and programs that meet branch objectives for revenue, sales, margin, technician training, and overall performance.Supervise and mentor day‑to‑day activities of service technicians; build schedules that keep work moving smoothlyLead service programs that deliver on branch goals (revenue, sales, margin)Implement action plans and mentor/train technicians to strengthen results and safetyEnsure excellent follow‑up so customers feel supported from job start through completionHow you will do itRevenue responsibilityImplement plans, programs, and processes that meet and exceed corporate goalsMaximize market potential across new bookings (sales), revenue, and profitabilityCustomer satisfactionMaintain clear, proactive communication; build strong relationships from first contact through order, delivery, installation, and serviceFulfill contractual obligations, resolve complaints quickly (service and collections), and minimize issues to enhance trustProductivity improvementSet fair, manageable territories and performance measures for techniciansMotivate teams to achieve and exceed goals using practical management toolsTrain clerical/dispatch personnel and ensure proficiency in our CRM and specific job proceduresSafety complianceEnsure employees comply with corporate safety programsConfirm safety training is thorough, complete, and up‑to‑dateIdentify hazards and promptly notify the corporate safety office when corrective action is neededWhat we look forRequiredExperience with large commercial business environmentsUnderstanding of water‑based fire protection systems: Wet, Dry, Pre‑Action, Foam, and Fire PumpsDemonstrated supervisory/leadership abilities: training, team building, presentations, negotiation, administration, and effective customer interactionAssociate degree or equivalent experience5-10 years industry experienceReadiness for experience in a supervisory roleAvailability for local/regional travel, including nights/weekends to meet customer needsPreferredNICET Level II in Inspection, Testing of Water‑Based Fire Protection SystemsHIRING SALARY RANGE: $89k-115k (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at 

Created: 2026-01-11