Epic Analyst III - Ambulatory

Department/Unit:AMHS - Albany Med Clinical EHRWork Shift:Day (United States of America)Salary Range:$86,650.99 - $134,309.04The Epic Analyst is responsible for building, maintaining and modifying Epic and other third party systems, including documenting and understanding system workflows. They identify areas of improvement and collaboratively work with internal customers to identify solutions, specifically within Epic applications, as well as other third-party systems. They write requirements that support the solution and assess available technologies to create development specifications. The Epic Analyst evaluates the internal technical needs of the organization and recommends solutions, defines system and functional requirements, performs both programming and analysis tasks on internal business systems, and develops and modifies internal applications, operating systems, or database systems.In addition, the Epic Analyst provides support by correcting issues that arise from customer usage, identifying necessary configuration changes, supporting related systems, creating detailed test cases, contributing to testing and results analysis, and documenting all programming and systems changes.The Epic Analyst plays a crucial role in integrating systems from multiple vendors, including specific Epic applications, to create cohesive value chain solutions for customers. They enhance product life-cycle management by understanding and optimizing system workflows.As part of their role, the Epic Analyst is expected to obtain and maintain Epic certification in one or more applications, demonstrating their proficiency and expertise in those specific areas.The Epic Analyst – Level III is expected to be technically proficient and experienced in process analysis/improvement tasks. They should be able to lead smaller efforts, and be proficient in analyzing and documenting customer requirements.Typical responsibilities include:Lead analysis and optimization of system workflows and processesSupport the build and configuration of Epic applicationsLead project life-cycle management efforts, including planning and executionMaintain expertise in one or more Epic applications and other third party systemsIdentify process metrics, opportunities, and develop associated documentationCollaborate with stakeholders to drive system improvements and enhancementsSupervisionThis position does not have any supervisory responsibilities, however may lead project teamsContact with othersPrimary contacts will be internal to Albany Med Health SystemContact with vendors will be expected in support of problem resolution or future product functionalityContact with others outside Albany Med Health System will consist of engagement in job specific forums/organizations for technical collaboration, and potential collaboration with other health care organizationsOtherProvide on-call, extended weekday and weekend support for on-site and off-site locations, as warranted by critical business requirementsMaintain confidentiality by using and communicating information only as needed to perform one’s dutiesPerform at or above the Information Technology performance standardsFulfill department requirements in terms of providing work coverage and administration notification during periods of absence (personnel illness, vacation, education, etc.)Complete other duties or assignments as designated by managementThank you for your interest in Albany Medical Center!​Albany Medical is an equal opportunity employer.This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Created: 2026-01-31