Senior Salesforce Administrator

We're hiring a Senior Salesforce Administrator to play a vital role in the development of a modern platform that innovates and scales how we service our customers! You will help drive our product roadmap and develop solutions that meet the needs of our users and customers.The Senior Salesforce Administrator is a proactive individual with a deep understanding of the Salesforce platform, responsible for the health and stability of a business-critical system. As user experience is of great importance, the Senior Salesforce Administrator should enjoy interacting with users to manage support tickets, assist with training, and help with user adoption. This role will collaborate with product teams to deliver high value solutions and support the company's growth. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman's terms, clearly explaining design options and their potential impact.What you'll do:Ensure the health, scale, and stability of a business-critical platform for employees and customersUse strategic focus and strong analytical skills to optimize Salesforce solutionsSupport our scaled agile process to provide a regular cadence of incremental UX-focused business valueBecome a trusted advisor to key business and technical stakeholders on business requirements and platform roadmapKey Responsibilities:Proactive platform maintenance including security reviews, release updates, health check, and org checkMaintaining a high level of data integrity, implementing rules and automation to manage Salesforce records, retention policies, and storage quotasSupporting production issues, troubleshooting, resolving, and communicating updates with usersDeveloping and enforcing business and technical governance policies, procedures, and guidelinesWorking in and across agile teams alongside software engineers to customize Salesforce using low/no-code approaches (e.g., flows, layouts, dashboards, etc.)Contributing to a Business Continuity Plan and devising technical action items such as backup/restore strategy and monitoring Salesforce Trust site and platform logsDeveloping and collaborating with the BI team on operational reports, dashboards, and analyticsUser and license management including new user setup/deactivation, roles, profiles, permissions, public groupsSandbox management and licensingIdentifying unused or underutilized platform featuresConfiguring and maintaining integrations with other internal or third-party applications Developing automation scripts as applicableWriting technical documentationSupport stakeholders and customers by researching/resolving production incidents or participating in org wide incidents commands.Implement and maintain AI-powered infrastructure monitoring and automation systemsRespond to and validate AI-generated infrastructure alerts and recommendationsDesign automated workflows for routine system administration tasksEnsure AI systems operate within security and compliance requirementLead organization-wide AI infrastructure automation initiativesDevelop standards and best practices for AI-enhanced systems administrationQualifications:Bachelor's degree in a related discipline and 4 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 16 years' experience in a related field3+ years of hands-on Salesforce Administrator experience with Service Cloud1+ years of hands-on Field Service Administrator experienceExperience delivering and maintaining high-scale Salesforce implementations for critical business operationsCertified Salesforce AdministratorFundamental understanding of Salesforce development features such as Apex and Lightning Web ComponentsStrong communications skills, adaptable to multiple levels of technical and business stakeholdersExperience in an agile delivery environmentExperience with change management and governancePreferred Qualifications:Certified Salesforce AdministratorAdditional certificates, such as Advanced Admin or Admin Super SetSalesforce development backgroundDevOps/release management experience; release tools such as GitHub ActionsUSD 92,300.00 - 153,900.00 per yearCompensation:Compensation includes a base salary of $92,300.00 - $153,900.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.Benefits:The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Created: 2026-02-01