System Support Generalist - Findlay, OH

Additional Job Info: This position offers a base hourly range of $23.72 - $43.14 per hour, depending on experience and qualifications, plus bonus based on company performance. One of the MANY work perkz at Sheetz is quarterly employee bonuses based on company performance! And there’s more – A LOT more… like competitive salaries, PTO and parental leave, 401k match and employee stock ownership, limitless professional development and growth opportunities, tuition reimbursement, full medical, vision and dental coverage, and snack discounts! Onsite role with a Monday–Friday schedule, 6AM–3PM. Overview: Provide technical support to internal customers for all IT systems and applications, using the problem resolution system and/or standard scripts, reference guides, and procedures. Responsible for resolving basic issues, including those that have been escalated from other members of the System Support team. Responsibilities: Initial Tier 1 resource for dealing with technical issues and call tickets. May provide escalation assistance to other System Support team membersPossess basic knowledge of one or more Packaged Solutions, and of the business processes the packages supportFor routine issues, utilize standard scripts, procedures, and documentation to provide quick resolution. For non-routine issues, utilize experience and knowledge to evaluate, test, and implement corrective actions.Monitor system performance alerts and notify appropriate IT resources when anomalies are found. Develop SOPs to monitor and handle these issuesUse tools such as debuggers and SQL editors as part of troubleshooting and issue resolutionParticipate in Implementation / Deployment / Documentation projects as assignedProvide evening and weekend “on call/issue” support as needed. Sheetz is open 24/7/365 and as such, our internal and external customers may require support at any time.Develop technical support documentationIdentify technical support trends which require immediate attention Qualifications: (Equivalent combinations of education, licenses, certifications and/or experience may be considered)  EducationBachelor's degree in a field of study which includes courses in computer programming, systems analysis, system development, or systems engineering is requiredBachelor's degree in Computer Science, Management Information Systems, Computer Engineering preferredExperienceNo experience requiredLicenses/CertificationsNoneTools & Equipment (Other than general office equipment):None Accommodations: Sheetz is committed to the full inclusion of all qualified individuals. Sheetz is committed to considering all applicants regardless of disability who can perform all essential job duties with or without accommodations.

Created: 2026-02-01