Business Analyst II

The Business Analyst II position exists to support our Oracle software and third-party software investments, while also continuously improving those technologies, to ensure they are functioning at peak performance. The position focuses on safeguarding company processes, interfaces and reports that deliver financial or business information.  The analyst regularly collects financial process improvement requirements, conducts detailed analyses, and assists with solution design for the Source to Pay track modules. This is in part, completed by acting as a liaison between business process owner/system users and the technology resources responsible for system development. Notably, the analyst works closely with our global SBS (Share Business Services) clients, along with global divisional financial team members within this process. This position works mid to large-size projects as well as supports specific applications/processes. During projects, the Business Analyst II will be expected to lead and participate in meetings and present findings/requirements to their partners.    This role provides primary support in several modules of the Oracle eBusiness suite and/or other business applications, as well as serving as backup for other modules or business applications as supported by the team. The position provides support through coordination with all business users and owners for production processes; tracks support tickets, supports enhancements, provides training and ensures testing completion in non-production instances prior to migrating any changes into production.    The Business Analyst II functions mostly independently while supporting their assigned applications and projects. The role will also supervise one intern, which includes managing their work, as well as professional development. This position will at times, collaborate with our BPI Supervisor as needed, delegate work to their intern, and complete cross training with other team members to ensure coverage within the group.                                                                                                                                                                               Because this role involves access to confidential financial information, the Company has determined that a review of criminal history is necessary to protect the business and its operations and reputation and to provide similar protections for its clients and potential investments.                                                                                                                                                                                                    This role is not Hybrid or Remote and will report to our Cleveland OH office.                                      At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee. Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. Sherwin-Williams is proud to be an Equal Employment Opportunity employer.  All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.WHAT THE ROLE WILL DO: Supervise and Lead   Intern including hiring, promoting and mentoring, training, and discipline.   Set employee objectives, monitor and evaluate performance and provide feedback and mentoring.   Principal Accountabilities   Provide timely responses to functional user questions/problems for the Oracle and business applications supported.   Generate and assist with timely help ticket resolution for the Source to Pay Oracle modules and business applications.   Preserve efficient operation of the Source to Pay Oracle modules and business applications through appropriate testing, configuring and patching/upgrading.   Support the Source to Pay Oracle modules and business applications improvement process by prioritizing and addressing functional user concerns through development of appropriate functional and technical solutions.  Support rollouts of existing S2P track Oracle modules or business applications to other operating units, as well as new S2P track modules Oracle modules or business applications as approved.   Process Improvement   Drive continuous improvement in order to provide better support for our clients, reduce costs and maximize the efficient use of resources.   Identify process improvement opportunities; define improvement requirements; conduct detailed analysis; support solution design; support project coordination; act as a liaison between the business and development resources; and support the communication/training efforts related to process changes.   Use transactional lean or other continuous improvement tools consistently Utilize the use of automation tools such as AI, RPA, and Microsoft flow to enhance the customer experience. Strategy & Planning   Analyze, document, and improve existing or new workflows, processes and standards.   Facilitate meetings and follow up with resulting action items.   Seek opportunities continuously to increase customer satisfaction and deepen client relationships.   Acquisition and Deployment   Act as a liaison between business units, technology teams and support teams.  Provide guidance concern business implications of application(s) supported.   Communicate effectively with clients to identify needs and evaluate alternative business solutions where needed.   Technical & Testing   Understand our various company business applications, their client/server architectures as well as the development, quality assurance and production environments. Understand how legacy and new systems interface with each other.   Define test conditions. Develop accurate and complete test plans. Conduct testing according to plan.   Operational Management   Establish effective working relationship with clients. Value internal and external clients and responds to their needs as they arise.  Provide training and documentation for supported applications.   Prepare, review and edit requirements, specifications, business processes and recommendations related to proposed solution within the group.   Provide application and business process knowledge. Train and mentor other business analysts as required.   Facilitate team, technical and client meetings.   Required:Knowledge & Experience 3+ years’ experience in business analysis, systems support, or technology roles. Strong analytical and problem-solving skills with the ability to understand complex processes and propose solutions. Effective communication and collaboration skills, including the ability to work with cross-functional teams and present findings clearly. Experience learning new tools and technologies quickly and adapting to changing business needs. Familiarity with ERP systems (Oracle eBusiness Suite preferred) or similar enterprise applications. Experience with requirements gathering, documentation, and testing in support of system enhancements or projects. Basic understanding of process improvement methodologies (Lean, automation tools like RPA or Microsoft Flow is a plus). Ability to manage priorities in a fast-paced environment and meet deadlines. Comfortable facilitating meetings and coordinating action items. Education:                                                                                                                                                                     Required Bachelor’s degree in business administration, Accounting, Finance, or IT.  Preferred:4+ years’ experience in business analysis, systems support, or technology roles supporting ERP financial applications such as Oracle.   Possess advanced S-W business knowledge including Global SW structure, business processes, operations and goals.   Preferred:Education:MBA or Master’s degree in Accounting, Finance, or IT.  Technical Skills  Possess a basic to intermediate understanding of ERP systems and their functionality – Oracle required.   Experience working with cross functional applications Microsoft Suite experience (Word, Excel, PowerPoint, Teams)  Supported system upgrades, enhancements, or rollouts of a business application(s) preferred    

Created: 2026-02-01