Operations Manager

Description Operations Manager,Washington DC About QCD:  Established in 2006, Quality Custom Distribution Services LLC (QCD), a subsidiary of GSF, is a custom last-mile distribution company specializing in tailored solutions for selected food service Industry customers. Headquartered in Frisco, Texas, QCD services thousands of restaurants throughout the United States. Providing over 37,000 deliveries a week from 25 strategically located distribution centers, the QCD fleet averages more than 40 million miles driven per year. QCD associates also help run a national non-profit, the GSF Foundation.  At QCD, every role drives success. Whether you're preparing orders, making deliveries, mapping routes, or managing warehouses, you’re part of a dynamic team that keeps America's favorite restaurants running. Beyond offering logistics jobs, we build careers and fuel the future of foodservice distribution.​   ABOUT THE JOBThe Operations Manager plans and manages warehouse, or transportation operations to meet QCD and GSF objectives for quality, efficiency, productivity, and customer satisfaction.  This person is expected to assume General Manager duties in senior management's absence. This location has approximately 155 associates in a 24/7, unionized environment.   WHAT YOU'LL DOPlans and coordinates warehouse, transportation, or purchasing activities to ensure that department and GSF productivity and quality objectives are met or exceeded. (25%)Manages assigned staff, assigning work, providing training and development, evaluating performance, and building a motivated, effective team to ensure that organizational goals for diversity, career development, productivity, performance management and employee involvement are met. Assists in the recruitment and selection of employees.  (20%)Audits operational procedures and programs to identify and implement improvements in product availability, storage, sanitation, security and inventory delivery, resulting in increased timeliness and productivity. (15%)Develops, audits, and controls the budget within plan. (10%)Oversees purchasing, leasing, and maintenance of distribution equipment (tractors, trailers, material handling equipment) to achieve safety, longevity, and efficiency objectives. (10%)Develops and implements policies and procedures to comply with company, customer, and regulatory agency guidelines for safety and productivity. (10%)Communicates with senior management and employees to ensure the effective dissemination of company policies, analysis, and operations-related information required for effective decision-making. (10%)Performs other related and assigned duties as necessary. LEADERSHIP/MANAGEMENT RESPONSIBILITYManages, through subordinate supervisors, approximately 130 mostly hourly employees PERFORMANCE CATEGORIESProductivity/quality standards:  accuracy, timeliness, thoroughnessProductivity/quality standards:  cases per man hourProductivity/quality standards:  delivery efficiency and timelinessProductivity/quality standards:  off load ratesRegulatory agency compliancePlant and delivery equipment cleanliness and serviceabilityBudgetCost containmentEmployee developmentRecruitment and retention of workforce to meet GSF’s staffing needsTeamwork within the department and across departmentsCustomer satisfactionVendor relationsSafety standards and procedures:  employeesSafety standards and procedures:  foodSafety standards and procedures:  facility and equipment WHAT YOU'LL NEEDEducation/Certification:Bachelor’s degree in purchasing or logistics management from an accredited college or university.  Experience: 7 to 10 years of work experience in a distribution environment encompassing transportation and warehouse management experience.Food distribution experience preferred.Some P/L management experience needed.  Knowledge of (B/basic; J/journey; E/expert): Warehouse concepts and techniques (E)Transportation concepts and techniques (E)Purchasing concepts and techniques (J)Regulatory policies and procedures (OSHA, DOT) (J)Budgetary concepts and procedures (J)Financial analysis and reporting (J)Customer service concepts and techniques (J)Management concepts and techniques (J)Inventory control concepts and techniques (J)Computerized inventory control systems (J)PC word processing/spreadsheet software (B)Skill and ability to: Manage and motivate employees in a team-based environmentIdentify problems or irregularities for early resolutionCommunicate and coordinate effectively with employees verbally and in writingCommunicate and coordinate effectively with internal and external customersTravel via airplane and automobileWork effectively in a general business environment, with a focus on high levels of quality and customer serviceAct in accordance with GSF’s Values and Creed WHAT YOU’LL GETPeople First: At Golden State Foods, we're not just a company; we're a dynamic community where your talents are celebrated, and your ambitions are nurtured.Values Driven: Our core values drive everything we do, creating a culture of innovation, integrity, and excellence. But we're not content with just being great; we strive for greatness in every aspect of our work.People Development: At GSF we strive to continually develop our people to prepare us all for the needs of tomorrow.Philanthropy & Sustainability: We're committed to making a difference beyond our walls through philanthropy and sustainability efforts across all our locations around the globe.Extensive Benefits: Golden State Foods believes in a holistic approach to wellness focusing on the whole person with benefits that support those needs.

Created: 2026-02-01