Carrier Customer Success Specialist

Job Description:At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.  Key ResponsibilitiesManage and resolve customer disputes, including billing, service, and contract issuesGenerate and present Customer Scorecards for quarterly business review (QBR) meetings, highlighting performance, opportunities, and feedbackDrive renewals and retention of existing customers, identifying upsell and cross-sell opportunitiesPerform account maintenance tasks, such as updating tax forms, building lists, rate cards, and contact informationHandle customer escalations, working with internal and external stakeholders to resolve issues and complaintsProvide pre-sale support for large deals and RFPs, collaborating with the sales team and providing relevant information and documentationQualifications and SkillsBachelor's degree in business, communications, or related field experienceAt least 3 years of experience in customer success, account management, or sales in the telecommunications industryStrong knowledge of carrier services, products, and contractsExcellent communication, presentation, and negotiation skillsCustomer-oriented, proactive, and problem-solving mindsetAbility to work independently and as part of a teamProficient in Microsoft Office, CRM, and billing systemsCore Competencies Committed: Values each customer, while working hard to keep their business and support our communities.Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.BenefitsCable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:Medical, dental, and vision plans – start when you start!Life insurance (self, spouse, children)Paid time off (vacation, holiday, and personal/sick days)401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)Group Legal plan with Identity Theft ProtectionAdditional Perks Tuition reimbursement (up to $5,250 on 1st year)Annual community support to various organizations across the U.S.Associate recognition & awards programsAdvancement opportunitiesCollaborative work environmentFREE Cable One services for associates who live in a serviceable areaUp to $75/mo. Cox Cable stipend - Phoenix associatesOur CommitmentDiversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.  Pre-hire ProcessesCable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.#LI-SK1

Created: 2026-02-05