Fairfax Application Support Analyst

Fairfax Application Support AnalystReq number:R7060Employment type:Full timeWorksite flexibility:HybridWho we areCAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.Job SummaryAs the Fairfax Application Support Analyst, you will be responsible for end-to-end support of the Fairfax Imaging platform, working with forms design teams to write specifications for all new forms, and push Fairfax releases to both Test and production environments.Job DescriptionWe are looking for a Fairfax Application Support Analyst for a full-time opportunity that is hybrid in Wilmington, DE. The selected candidate is responsible for end-to-end support of the Fairfax Imaging platform. This role ensures that scanned images, data capture, and workflow processes meet quality, accuracy, and performance standards. This activity would include working with the forms design team and vendors to write specifications for all new forms, push Fairfax releases to both Test and Production environments, coordinating testing cycles with vendors and in-house testing team to ensure forms process through Fairfax to the destination system properly, create and track test and production tickets in vendors ticket systems, provide production support for Fairfax environment including the interface process to the destination system.What You’ll DoProvide production support for the Fairfax application and the interface into the destination systemWrite detailed specifications for Fairfax for all new forms and annual updates to existing formsFollow Fairfax release instructions to push all releases to TEST or PRODTest scanning processes, image quality, and OCR/ICR data extractionValidate batch creation, indexing, barcodes, and metadata accuracySupport user acceptance testing and assist technical teams during deployments. This includes running the Fairfax to destination system interface process (JAMS jobs and jobs on Fairfax servers)Assist with and perform Test Form Data PreparationDocument test cases, track defects, and report issuesParticipate in team meetings regularly and attentivelyLearn the client’s business applications to support testing activities. Having experience with taxation and tax forms is a mustProfessionally communicate issues and collaborate with team members, technical, and business associatesWork directly and effectively with business users and clients in a professional and business-like mannerWhat You’ll Need Required:3 – 5 Years of experience in Fairfax Application Development and SupportA Bachelor's degree in Computer Information Systems, or related field is requiredExperience in Testing Financial business applications, especially Tax Processing Systems like RPE, FASTExperience with document scanning systems and QA testingFamiliarity with Fairfax Imaging solutions (preferred) or similar capture tools (e.g., Kofax, OnBase)Detailed understanding of Fairfax database structure and familiarity with tax system database structureBasic understanding of scanning hardware, OCR, and data capture workflowsExperience with the tools required for supporting the Fairfax application including MS Word, MS Excel, Acrobat Pro, SQL, Fairfax data tools, and Job Scheduling toolsExperience with Windows Server including installation and administration of Windows Services, scheduling of jobs, administration of ODBC connections and other server to server communicationStrong attention to detail and ability to document test results clearlyCollaborates and works with minimal supervisionProactive, inquisitive, and capable of learning multiple business systems utilized by the departmentHas sufficient technical and analysis background to learn use and testing of business/systems processes including Team Foundation Server (TFS) and RT for Fairfax SoftwarePhysical DemandsAbility to safely and successfully perform essential job functions consistent with the ADA and other federal, state, and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetingsAbility to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor#LI-JM1Reasonable accommodation statementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 – 8111.$95,000 - $105,000 per yearThe pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Created: 2026-02-08