Manager, Client Service

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To start a career that is out of the ordinary, please apply...Job DetailsJob Location: Full Time – (Hybrid) Atlanta, NY, Norwalk, BostonPrimary ObjectiveDrive impactful and profitable delivery for a major Kantar client, AT&T, by managing daily client communication, ensuring high‑quality outputs, and partnering with internal teams to deliver exceptional insights that guide client decisions.Key ResponsibilitiesClient & Account ManagementServe as a day‑to‑day contact on AT&T programs, managing communications, expectations, timelines, and deliverables.Build trusted relationships by demonstrating reliability, clarity, and a deep understanding of client goals.Translate client questions into clear research needs, connecting them back to business challenges and Brand Performance frameworks.Support Directors in strategic conversations, contributing early thinking, hypotheses, and storytelling direction.Project & Delivery ExcellenceManage end‑to‑end delivery for recurring or moderately complex studies (e.g., brand tracking, imagery, segmentation‑linked KPIs, funnels, equity diagnostics).Ensure timelines, scope, and quality standards are met across each project phase—from design to reporting.Partner with GDC PM teams, analytics, charting, and operations to coordinate study execution efficiently.Perform high‑quality checks on questionnaires, data, and deliverables; escalate risks early and propose solutions.Lead the first rounds of report drafting and insight generation, synthesizing data into clear, actionable narratives.Insight Development & StorytellingBuild compelling presentations and reporting materials, weaving together data, brand frameworks, and client context.Identify meaningful patterns and thematic insights that answer client business questions.Participate in client readouts, contributing sections of the story or leading portions as appropriate.Commercial & Financial StewardshipSupport accurate scoping by informing Directors of risks, complexities, or scope changes.Help ensure profitable delivery by tracking hours, anticipating overages, and partnering on mitigation plans.Contribute to proposal development with input on methodology, timelines, and draft scopes.Team Leadership & CollaborationCoach junior team members (Associates, Senior Associates) on analysis, story development, operations, and Kantar ways of working.Foster a collaborative, positive, calm, and solutions‑oriented team culture.Engage with cross‑solution partners (Creative, Analytics, Media, CX) to identify opportunities for integrated delivery when relevant.Required Skills & Experience3–5 years of experience in brand research, consumer insights, analytics, or related disciplines.Strong understanding of quantitative brand measurement (brand equity, funnels, category drivers, segmentation, competitive dynamics).Ability to manage multiple workstreams and deadlines simultaneously.Strong written and verbal communication, with emerging skills in insight articulation and client storytelling.Comfort with data interpretation; strong attention to detail; ability to synthesize large data sets.Skilled in PowerPoint and Excel; familiarity with BI tools (PowerBI, Tableau) is a plus.Bachelor’s degree in Marketing, Psychology, Business, Social Science, or related field preferred.Success Factors (Aligned with Kantar’s Global Success Framework)Connect to Win: Collaborates effectively, builds trust with teammates and clients, and contributes to a positive team dynamic.Builds Great Teams: Coaches juniors thoughtfully, shares process knowledge, and role‑models high quality standards.Leads with Impact: Demonstrates ownership over workstreams, brings proactive solutions, and strengthens client confidence.Solves Problems Decisively: Anticipates risks early, recommends actions, and balances speed with accuracy.Owns Commercial Success: Helps maintain margin discipline, understands scoping basics, and escalates commercial risks appropriately.Drives Lasting Change: Continuously seeks smarter, faster ways of working and adapts well to new processes and technologies. Kantar BenefitsWe provide a comprehensive, highly competitive benefits package, including:Medical plans with comprehensive, affordable coverage for a range of health servicesHealth Savings Account/FSADental, Vision and benefits to cover unique healthcare needsWellness Program401k with matchTuition Reimbursement, Commuter benefitsUnlimited PTOWhy join Kantar?We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.Privacy and Legal StatementPRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring managerThe salary range for this role in Atlanta, GA is $75,000-$110,000 Annual. Your final base salary will be determined based on several factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disabilityKantar Rewards StatementAt Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.  We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.  We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.  We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes. Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.LocationAtlanta, PerimeterUnited States of AmericaKantar Rewards StatementAt Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.  We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.  We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.  We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes. Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.

Created: 2026-02-11