Assistant Manager

Job PurposeContributes to Smoothie King's success by leading his/her team to create and maintain an exceptional Guest experience while upholding brand standards as well as modeling and acting in accordance to Smoothie King core values. The Assistant Manager is involved in all areas of store operations which include:Leading and developing of their teamEnsuring an exceptional Guest experienceProviding a high-quality productMaximizing sales performanceDriving profitability while maintaining a fun and welcoming atmosphereDuties and ResponsibilitiesAction-OrientedReviews store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement and adjusts accordinglyDrives implementation of company programs through action planning and inspiring team to meet operational standards and goalsDevelops local store marketing plans to support brand initiativesInitiates community outreach through marketing and special eventsUses operational tools such as Profit and Loss Statement, Business Review, Cash Management, Log Labor Matrix, and Inventory Management tools to achieve Operational ExcellenceBuilding Effective TeamsChallenges the team to achieve resultsManages, actively by utilizing performance management tools to support organizational objectives provide feedback, set goals and utilize learning management systemRecognizes and reinforces individual and team accomplishments by using existing tools and programs as well as finding new, creative and effective methods of recognitionUtilizes and demonstrates effective management practices to create and maintain a successful store team resulting in an environment where team feels valued and respectedComposureHandles differences between Guests and Team Members without escalating the situationCommunicates unexpected situations to Team Members calmly and without showing resistance and/or frustrationIs considered a confidant and/or resource in a tough situationDrive for ResultsEnsures team adhere to legal and operational compliance requirementsAdheres to all company food safety procedures while ensuring all Team Members are in compliance as wellGuest FocusEncourages "Guest comes first attitude"Trains and holds team accountable for delivering an exceptional Guest ExperienceSolicits Guest feedback to understand Guest satisfactionHiring & StaffingDelegates and communicates appropriate responsibilities and practices to team to ensure smooth flow of operationsManages store's staffing levelsIntegrity & TrustManages team with integrity, honesty, and knowledge that promote the culture, values and mission of Smoothie KingFulfills cash handling, financial and inventory reporting responsibilities with honestyTime ManagementSets priorities for Team and themselves each dayRelies on their team by delegating Daily Checklist tasks to Team Members on shiftPlans ahead for managerial activities/tasks that fall outside of a normal day's task(s)Shows up on time for workCompletes required checklists and paperwork with no outstanding items by due datesREQUIREMENTS2 years Guest Service experience in a restaurant or retail environment2 year Supervision experience1 year experience analyzing financial reportsDemonstrated experience building community relationshipsAbility to communicate clearly and concisely both orally and writtenAbility to manage store operations independentlyAbility to manage effectively in a fast-paced environmentAbility to manage resources to ensure established service levels are always maintainedException Interpersonal SkillsKnowledge of guest service techniquesKnowledge of supervisory practices and proceduresOrganization and planning skillsStrong problem-solving skillsTeam building skillsStrong leadership skills with the ability to lead and develop othersAbility to plan and organize work loadAbility to handle confidential and sensitive informationAvailable to work flexible schedule including nights and weekendsAbility to follow procedures and willingness to comply with dress code requirementsAbility to keep the store clean and follow food safety regulationsAbility to understand the basic operations of the POS cashier system effectivelyAbility to move boxes, weighing up to 55 lbs throughout the storeAbility to position self to bend, reach and scoop through assigned shiftsWe believe each day is filled with promise and possibility. And our purpose is to help you get the most out of it. That's why each of our ingredients is chosen carefully, and every one of our blends is crafted masterfully. So you can be your best self, live your best life, and rule the day.

Created: 2026-03-01