Business Systems Analyst

Business Systems AnalystReq number:R7250Employment type:Full timeWorksite flexibility:OnsiteWho we areCAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.Job SummaryAs a Business and Systems Analyst, you will work on various projects for our client.Job DescriptionWe are seeking a Business and Systems Analyst to work on application and infrastructure projects for our client. This is an onsite position in Evanston, Illinois, Monday - Friday, 8:30am - 4:30pm. The work week is 35-hours. Candidates must be a reasonable, commutable distance to the client site.Only work authorizations that will not require sponsorship now or in the future will be considered. Our client is a well-respected and nationally recognized not-for-profit corporation. Headquartered on Chicago's North Shore, the corporation currently employs 35 full-time employees.Our client is seeking a hard-working professional individual with strong interpersonal communication, project management capabilities, and analytical and documentation skills to coordinate the maintenance and development of various application and infrastructure projects for the corporation. This individual will work with IT vendors, internal business and technical staff, and external subject matter experts to gather and document the business and system requirements and oversee the design, testing, and implementation efforts. This individual will facilitate the resolution of system issues, design and implement the solutions to approved system enhancements, and perform project Software Development Life Cycle (SDLC) management. All of these duties must be accomplished in a cost-effective manner to help the corporation meet the full potential of its mission.Our client’s current IT landscape primarily includes .NET, SharePoint, Java, AS/400 with SQL Server, Postgres, DB2 database backends, and Salesforce suite of SaaS products. The following Project Management methodologies are adopted: Agile/Scrum (software development) and Waterfall (infrastructure projects).What You'll Do:Work closely with the corporation’s management team to understand the business, mission, goals, and objectivesGain in-depth knowledge of the corporate functions, processes, operations, and IT environments, and learn how business applications are used to achieve the corporation’s goals and objectivesMaintain system protocols by writing and updating proceduresAssist in determining the need for, and selection of, any outside resources or toolsClearly define the project objectives and scopesComplete a project plan (i.e., project charter) and other management documents following project manager/PMI standardsMonitor project progress by tracking activity, resolving problems, publishing progress reports, and recommending actionsWork with business stakeholders to understand prioritiesElicit business requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysisEvaluate information from multiple sources, reconcile conflicts, break down high-level information into detailed components and differentiate user requests from their underlying true needsProactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements, and deliver the following artifacts as required: construct and develop user stories, functionalrequirements (business requirements documents), use cases, GUI, system outputs (reports and correspondence), business rules and interface designsManage and monitor the intake of projects using JIRA and update ticket project status promptlyDrive and challenge business and technical teams on their assumptions of how they will successfully execute their plansEffectively collaborate with developers and Subject Matter Experts (SMEs) to establish technical vision and analyze the tradeoffs between usability and performance needsOversee the development and implementation of system testing plans, scenarios, and scripts for enhancements and projects Document the requirements, processes, workflows, and Standard Operating Procedures using Confluence or other relevant toolsAssist the IT department in smoke testing the applications and infrastructure after Change Management (patch updates, release updates)Perform various other duties as assigned by the management of the corporationWhat You'll NeedRequired:Bachelor’s degree in computer science, business, or other related fieldsMust have at least three years of experience in business and systems analysis and three years of project management experienceStrong analytical and project management skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirementsStrong verbal and written communication skills with the ability to interact with a diverse group of executives, managers, subject matter experts, and vendors in a detail-oriented professional organization with extremely high standardsMust be able to work independently and with groups of various sizesMust have the ability to learn and a strong desire to increase knowledgeExperience with systems engineering concepts is a huge plusExperience working with Microsoft Teams Foundation Server (TFS) or similar project tracking softwareExperience with test management software and User Acceptance Testing (UAT)Experience with web-based application projectsExperience with managing project teams from various vendors in dynamic office environments (on-premises and remote working)Experience with relational database technologies including the ability to run complex SQL queriesEffective people management to foster highly performing collaborative teamsAttention to detail, strong corporate and college awareness, commitment to academic excellence and professional in demeanor and presentationHigh energy individual who is self-motivatedAbility to manage multiple projects or initiatives simultaneouslyMaintain professional and technical knowledge by staying up to date/current on industry developments and standards through continuing professional educationBusiness-like communicator familiar with structured environments and deadlinesAbility to effectively present ideas in detail to a variety of audiences both verbally and in writingStrong commitment to the highest ethical business practicesPreferred:Advanced degrees/certifications are a big plusPMI certification would be a huge plusCertification in Agile or Scrum methodologies is highly desiredProven experience successfully managing and delivering Software as a Service (SaaS) projects, such as Salesforce implementations, is highly desiredExperience with multiple project/SDLC methodologies desired (e.g., waterfall, Agile/Scrum) is highly desiredPhysical RequirementsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor#LI-JH1Reasonable accommodation statementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 – 8111.$50.00 - $56.00 per hourThe pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Created: 2026-03-01