Desktop Support Specialist

Desktop Support SpecialistReq number:R7152Employment type:Full timeWorksite flexibility:OnsiteWho we areCAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.Job SummaryWe are looking for a motivated Desktop Support Specialist ready to take us to the next level! If you have basic hardware and software troubleshooting skills, and are looking for your next career move, apply now.Job DescriptionWe are seeking a Desktop Support Specialist to provide IT service and support to assigned schools. This position will be full-time contract and onsite. What You’ll DoInteract via telephone, e-mail and one-on-one with customers to perform diagnostics and resolve technical problemsHas knowledge and experience of commonly used concepts, practices, and procedures within the IT support industry (ITIL, MOF, HDI best practices)Properly escalate unresolved issues to the next level of support with strong supporting documentationKeep peers and management informed of trends, significant problems, and unexpected delaysUtilize excellent customer service skills and exceed customers’ expectationsEnsure proper recording, documentation, and closure of all recordsRecommend procedure modifications or improvementsPreserve and grow your knowledge of technical procedures, products, and servicesDemonstrate advanced knowledge of supported customer-specific applications and hardwareKnow and meet the account/team Service Level Agreements/Objectives and understand their effect on the businessEnsure technical support training is provided in a timely mannerAssist in evaluating and ensuring timely implementation of new tools and processesAbility to anticipate, plan, and prioritize for varying workload levelsAbility to work independently without supervisionWhat You’ll NeedRequired:3-5 years’ experience in a Service Desk or technical support role1+ years’ of customer service experience in a professional industryStrong troubleshooting and documentation skillsActive Directory ExperienceDesktop and Laptop hardware support experienceProficient knowledge of Microsoft Desktop Operating SystemsExcellent customer service skillsStrong attention to detail and strong communication skills (both written and oral)Detail orientedSolution drivenPreferred:Experience with network printersA+ Certification or other relevant certificationsBasic MDM Administration (Chrome, Clever, Jamf, Intune)Degree in Information Systems, Computer Science (Preferred) or equivalent experiencePhysical Demands While performing the duties of this job, the employee is exposed to a normal office environment.Some travel may be required for training/meetingsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor #LI-CB1Reasonable accommodation statementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 – 8111.$45,000 per yearThe pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Created: 2026-03-01