Sr Digital Commerce Operations Specialist

Flexible Work Policy: The work for the Sr Digital Commerce Operations Specialist position is completely remote anywhere in the United States except Hawaii or United States TerritoriesRESPONSIBILITIES  Manage a large portfolio of customer business integration projects.Attend calls for potential integrations to review requirements and determine scope of projectProactively review projects for potential gaps and/or missing requirements necessary to fulfill the business request  Coordinate and manage project needs with technical and/or development teams and ensure these teams are completing their tasks within the project timelineProvide ongoing support and provide regular updates to all parties involved    regarding the project status as well as potential roadblocks or delaysDocument completed projects in application and distribute material to customers, internal departments, sales training, update applications/systems required Work with technical team on support tickets for existing IntegrationsServe as a resource and escalation point for issues and integrations managed by offshore resources Work with other US Foods teams when a critical issue or new development that impacts integrations arises and ensure that both the team and impacted third parties receive appropriate communication around the issue or changeConduct routine reviews of high profile and key third parties to determine if technical or process updates are required.Other duties assigned by managerRELATIONSHIPSInternal: Management, Team Members, Sales (Various Levels), Operations, IT Development, and IT Support, Legal and EITLT.External: Customers, GPO’s, Consultants and Third-Party Software Company’s all levels up to VP/CEO.WORK ENVIRONMENTRemote: This role is fully remote, and the associate is expected to perform assigned responsibilities from a home-based environment.Minimal travel required (up to 10%)MINIMUM QUALIFICATIONS 4 years’ experience as an IT Business or Integration Analyst working with B2B digital integrationsPrior experience in gathering detailed business requirements, interpreting customer business needs, and translating needs into operational business requirements.Prior experience in customer service or customer-facing role.Prior experience in eCommerce/eBusiness environment (e.g., EDI, B2B eCommerce, Supply Chain, other electronic integrations).Integration procedure and process documentation.EDUCATIONCollege degree or equivalent work experience.PREFERRED QUALIFICATIONSExperience in the Food Industry/Distribution.Excellent decision-making skills.Excellent organization, and team collaboration skills.Excellent written and verbal communication skills.Excellent facilitation, collaboration, negotiation, and presentation skills.Advanced Excel skills.Strong Knowledge and general understanding of IT/technical concepts.Strong Knowledge of various file types e.g. EDI ANSI X12, XML, cXML, Flat Files.Strong Knowledge of Data warehouse, IBM, Sterling Integrator, EDI Translation Tools, CoreFtp/FileZilla.Strong Knowledge of Communication Methods AS2, SFTP, FTP and Van.Comfort with ambiguity, frequent change, or unpredictability.This role will also receive annual incentive plan bonus.Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here:

Created: 2026-03-01