Host - Robert Mondavi Winery

Job DescriptionCompany SummaryIf you have taken a moment to unwind with a bottle of beer, toast with glass of wine, or celebrate with a cocktail, chances are that you have shared that moment with Constellation Brands. We are passionate producers of iconic beer, wine and spirits brands that consumers love.  From Corona Extra to Robert Mondavi Wines, we produce over 100 premium brands with sales in nearly 100 countries, making us the number one multi-category beverage alcohol company in the U.S.Position SummaryAs the Host, you’ll be responsible for greeting and guiding guests as they arrive, and for ensuring a hospitable and professional atmosphere while providing our guests with the highest level of service possible in a friendly and efficient manner.ResponsibilitiesWarmly greet incoming guests and respond to any questions they have regarding Robert Mondavi WineryAnticipate and address the needs of our guests in a warm, friendly mannerOffer guests suggestions on local restaurants and visitor experiences in the Napa ValleyMaintain a neat and clean greeting area for guestsAssist with general day-to-day Tasting Lounge operations as neededAttend all staff meetings as requiredProcess customer transactions, including shipping orders, on a retail POS system using a stationary register or tabletPull and wrap wine and merchandise orders from the Lounge and MakeryCourteously interact with guests; answer inquiries, assist with wine or merchandise selection, suggest upselling itemsAssist guests with transporting purchases to their vehicle or arrange for pick-up, shipment, or delivery.Take customer shipping orders in compliance with wine shipping regulations Actively work to support customer data capture Work cooperatively with other departments, including Hospitality and Production staff, to achieve goals and maintain open channels of communication.Assists Event Team with booking and executing eventsAdhere to all safety regulations; maintain a clean, orderly and accident-free workspace at all times Minimum Qualifications1-3 years’ experience in a high-volume, luxury retail, restaurant, or hospitality environment requiredMust present a polished and professional image  Must be an organized multi-tasker and be able to remain calm under pressure in a busy work environmentMust maintain a positive and professional approach with coworkers and customersMust possess solid and proactive Customer Service skillsMust be a flexible, proactive team-playerMust be enthusiastic and friendly and be able to communicate well with individuals of diverse backgroundsProficient with PC software including Microsoft Word and ExcelIntermediate math skillsForeign language skills a definite plusFood handler certification requiredPreferred Qualifications1-3 years of college or equivalent higher educationKnowledge of Tock reservation systemPhysical Requirements/Work EnvironmentMust be able to lift 55 lbs.Must be able to work extended hours including evenings, weekends, and holidays.Must be able sit and/or stand for extended periods of time, and work on a computer for extended periods.Must be able to work both inside and outside in varied weather conditions.Must have a valid driver’s license.Must be at least 21 years of age.LocationNapa, CaliforniaAdditional LocationsJob TypeFull timeJob AreaHospitality & RetailEqual OpportunityConstellation Brands is committed to a continuing program of equal employment opportunity. All persons have equal employment opportunities with Constellation Brands, regardless of their sex, race, color, age, religion, creed, sexual orientation, national origin or citizenship, ancestry, physical or mental disability, medical condition (cancer or genetic characteristics), marital status, gender (including gender identity or gender expression), familial status, military or veteran status, genetic information, pregnancy, childbirth, breastfeeding, or related conditions (or any other group or category within the framework of the applicable discrimination laws and regulations).

Created: 2026-03-05