Mission Delivery Center Technician

MANTECH seeks a motivated, career-oriented, and customer-focused Mission Delivery Center Technician to join our team in Chantilly, VA. In this role, you will apply your ITIL-based service desk expertise and mobile device support experience to efficiently resolve incidents, manage service requests, and deliver high-quality technical support in a fast-paced, team-oriented environment.Responsibilities include, but are not limited to:Follow ITIL processes to receive, prioritize, and resolve incoming IT incidents, service requests, and support needs.Be able to setup install and upload software on cell phones.Be able to activate and deactivate cell phonesAnswer end-user inquiries regarding procedures, application usage, phone status, and escalate complex issues as needed.Travel locally between customer buildings and support temporary assignments as required.Support coverage as part of a team operating between 7:00 AM and 3:00 PM. The required work shift is Monday through Friday, 9:30 AM to 6:00 PM.Basic QualificationsHS Diploma and 8+ years of relevant experience OR Associates degree and 6+ years of experience OR Bachelor’s degree and 4+ years of experienceMinimum 2 years of experience providing technical support in a help desk, service desk, or incident management role.Proven ability to troubleshoot and resolve technical issues involving cell phonesPreferred Qualifications:Have a strong understanding of cell phones.Excellent communication, problem-solving, and customer service skills with the ability to work effectively in a fast-paced, team-oriented environment.Experience with enterprise ticketing systems (e.g., ServiceNow, Remedy, Jira Service Management).Ability to quickly adapt to changing tasks and learn new skills on the job.Strong attention to detail and organizational skills.Physical Requirements:Ability to remain stationary for at least 50% of the time. Also stand for extended periods of time.Ability to operate computers, phones, and standard office equipment for extended periods.Ability to move between offices and buildings.

Created: 2026-03-05