Patient Services Manager 2

Role Overview: Join a team that embraces your passion for working with people — mentoring them as they achieve personal and professional goals while delivering exceptional patient care.  Sodexo is seeking a Patient Services Manager 2 for Lehigh Valley Hospital–Pocono, a 230-bed hospital campus with more than 215 physicians on medical staff. This leader will oversee all patient feeding operations and play a key role in delivering a positive, consistent patient dining experience across the hospital. In this highly visible role, you will lead, mentor, and develop a team of approximately 40 frontline employees while collaborating closely with nursing and clinical teams to enhance patient satisfaction and operational excellence. Why Join Sodexo?Opportunity to lead in a respected healthcare environmentBe part of a mission-driven organization focused on patient well-beingCompetitive salary and comprehensive benefits packageCareer growth within a global organizationIf you are a hands-on leader who thrives in a patient-centered environment and is passionate about team development, we encourage you to apply today. What You'll Do: Direct and manage daily patient feeding operations, including tray line execution and meal delivery processesLead, mentor, and develop frontline union staff to ensure high engagement and accountabilityFoster a culture of hospitality and service excellence focused on patient satisfactionAnalyze patient satisfaction data and implement action plans to drive continuous improvementServe as liaison between nursing units and the dietary department to address patient menu and meal concernsEnsure compliance with HACCP, regulatory, food safety, and workplace safety standardsTrain and coach staff on food safety, sanitation, and service expectationsManage scheduling, staffing, and operational priorities in a fast-paced healthcare environment What We Offer: Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire. What You Bring: A passion for delivering an exceptional patient dining experienceStrong leadership skills with the ability to motivate and develop union frontline teamsPrior healthcare food service management experience preferredExcellent customer service and professional communication skillsAbility to manage multiple priorities and collaborate effectively with interdisciplinary teamsExperience analyzing patient satisfaction metrics and implementing performance improvement initiativesKnowledge of regulatory standards and compliance requirementsServSafe Manager Certification required Who We Are: At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & Requirements: Minimum Education Requirement - Associate's Degree or equivalent experienceMinimum Management Experience - 2 yearsMinimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Created: 2026-03-08