Billingual Customer Service Representative

Bilingual Service Representative LOANSTAR TITLE LOANS 2320 Texoma Parkway Sherman, TX 75090 Pay Range $15 - $ 16 per hour Compensation is based on experience, qualifications, and performance. Bonus opportunities may be available where applicable but not guaranteed . Schedule Store Hours: Full-Time in store position Monday - Friday: 10:00 AM - 6:00 PM Rotating Saturdays: 9:00 AM - 3:00 PM ✅ Never work on Sundays About the Position .The Bilingual Customer Service Representative plays a critical role in delivering exceptional support and service to a diverse customer base across the United States. This position requires effective communication in both English and a second language to address customer inquiries, resolve issues, and provide accurate information about products and services. The representative will serve as a primary point of contact, ensuring customer satisfaction by handling requests promptly and professionally. Success in this role contributes directly to customer retention and the overall reputation of the company. The role demands adaptability, cultural sensitivity, and a commitment to maintaining high-quality service standards in a fast-paced environment Customer Service Representatives are the heart of our business and play a critical role in delivering the honest, respectful service our customers expect. Key Responsibilities • Provide exceptional customer service in person and by phone • Explain loan products, terms, and payment options clearly and professionally • Evaluate vehicles and process loan applications • Manage customer accounts and payment processing • Perform data entry and maintain accurate records • Make courtesy reminder calls as needed • Maintain compliance with company policies and applicable laws What We Offer Competitive pay 6 paid holidays Paid vacation Paid on-the-job training Full-time, stable work schedule Career growth opportunities Medical, dental, vision, and other voluntary benefit options available beginning on the 91st day of employment, subject to plan terms and eligibility requirements. Qualifications General Must be able to work full-time schedule listed above Fluency in English and at least one additional language commonly spoken in the United States. Positive attitude and strong work ethic Ability to handle high call volumes while maintaining quality and accuracy Excellent communication skills Detail-oriented and organized Education • High school diploma or equivalent required Experience • Previous customer service experience preferred but not required • Computer and data entry experience preferred but not required Responsibilities • Respond promptly and professionally to customer inquiries via phone, email, and chat in both English and the second language.• Resolve customer issues by identifying problems, researching solutions, and providing clear and accurate information.• Document all customer interactions and transactions thoroughly in the company's CRM system.• Collaborate with internal teams to escalate and resolve complex issues efficiently.• Maintain up-to-date knowledge of company products, services, policies, and procedures to provide accurate assistance.• Assist in translating customer communications and company materials as needed to support bilingual service delivery.• Contribute to continuous improvement initiatives by providing feedback on customer trends and service challenges. Personal Attributes We are seeking individuals who are motivated, honest, dependable, and looking for a long-term career opportunity. We value team members who represent our company with integrity and professionalism within the communities we serve. About LoanStar Title Loans LoanStar Title Loans and its affiliated companies operate nearly 1,000 stores in more than twenty states nationwide. Since 1990, we have been committed to providing short-term loans through a process that is fast and hassle-free, with straightforward terms and competitive pricing, all while delivering excellent customer service. Additional Requirements • Must be able to pass a company background screening, which may include criminal, credit, and employment verification, consistent with applicable state and federal laws. Equal Opportunity Employer LoanStar Title Loans is an Equal Opportunity Employer. We consider applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable law.

Created: 2026-03-09