Licensing Fulfillment Specialist

What you will do:The Licensing Fulfillment Specialist ensures accurate and compliant license order fulfillment while supporting customers and internal teams throughout the fulfillment lifecycle. The role is critical in maintaining seamless processes across Salesforce and SAP systems and plays a key part in fulfilling high-volume licensing and support agreements for Access Control Video Surveillance (ACVS) brands globally. As an essential partner to internal sales and external procurement teams, the Licensing Fulfillment Specialist manages the maintenance and global distribution of software agreements and licenses with efficiency, accuracy, and timely delivery.How you will do it:ResponsibilitiesManage high-volume licensing requests with a focus on prioritizing urgent and revenue-sensitive ordersReview licensing orders to ensure accuracy and compliance with item, pricing, and trade requirementsReject non-compliant items and escalate issues to Customer Service for resolutionCollaborate cross-departmentally to resolve licensing, billing, and order discrepanciesLead the resolution of licensing fulfillment issues end-to-end, including identification, investigation, follow-up, and documentationProcess changes to existing licenses using licensing toolsCreate new licenses and generate license fulfillment confirmationsDeliver orders via Salesforce by distributing license confirmations to customer purchasing contactsFinalize delivery in SAP to release orders for invoicingPrepare files for processing bulk order quotesEnsure timely delivery of license keys in response to order fulfillmentResolve and close Salesforce cases related to license order issuesMaintain clear, accurate documentation, system and customer data, and audit-ready records within licensing tools and Salesforce casesSupport the team by ensuring processes, procedures, and training related to licenses and software support agreements are clearly communicatedRecord recurring issues, process gaps, and improvement opportunities to enhance operational efficiency and support knowledge sharingPartner with internal teams to ensure consistent use of best practicesSupport the license and support agreement sales process by distributing requests to sales representatives for reviewWhat we look for:Key RequirementsProficiency with Microsoft applications (Excel, Outlook, Teams, etc.)Familiarity with SalesforceFamiliarity with SAP (preferred)HIRING SALARY RANGE: $60,000 - 60,600 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account project, quarterly, and annual margin. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at

Created: 2026-03-11