Customer Delivery Executive - Hybrid

Req ID: 362567 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Customer Delivery Executive - Hybrid to join our team in Charlotte, North Carolina (US-NC), United States (US).The Customer Delivery Executive is responsible for all delivery / support provided to a client in Charlotte. This role is required to be on-site at the client's site several times per week, so only candidates local to Charlotte, NC will be considered.Responsibilities:Ticket Management and meeting SLAsReporting, Budgeting, Cost management and InvoicingWeekly, Monthly and Quarterly reviews with the CustomerStaffing / Resource ManagementAddress Customer escalationsThe role manages all Service / Practice domains (e.g. Infrastructure, Cloud & Security, End User Services, Applications, BPO, Data & Analytics, ConsultingEstablish and maintain positive client relationships with clients, executive and managerial level clientsManaging programs, projects, and providing direction and guidance in adhering to client and internal delivery processes, frameworks, workflows and requirements.Support New Business OpportunitiesProvides direction and guidance for administration and results for multiple departments within a function or work areaTranslates business plans into objectives and exercises latitude in managing operationsAccomplishes results through the efforts of subordinate manager and Matrixed resourcesIntegrates deep professional understanding and subject matter expertiseDevelops complex solutions to business problems or customer engagements through in-depth analysis, coordination and negotiation with key decision makersUses experience, innovation and judgement to make decisions Skills and Experience:Multi practice scope management experience with the ability to effectively communicate with C-level executivesAdvanced influencing and communication skillsAdvanced client service leadership capabilitiesAdvanced knowledge, understanding and application of project management principles and methodologiesExcellent analytical / problem solving skillsExcellent organizational and time management skillsExcellent budgeting, business financial and P&L skillsAbility to develop comprehensive and complex operational and strategic plansAbility to manage Master Agreements, SOWs and Change RequestsIn-depth understanding of NTT Data's goals, customer requirements and competitor practicesBasic Requirements:15+ years' experience in a delivery role7+ years managerial / leadership experience#LI-MIWS#INDICSAbout NTT DATANTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @ and @ email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, DATA endeavors to make to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Created: 2026-03-13